Job Description

Ultimate Business System Pvt Ltd is expanding and we're on the lookout for enthusiastic Software Support Executives to join our team!

Location:

Surat & Ahmedabad

Roles & Responsibilities:

Possess strong knowledge of

HRMS, Payroll

, and associated modules such as

Performance Management, Projects, ATS

, and other HR-related products. Understand client requirements thoroughly and perform

end-to-end product setup

, including complete

policy configuration

based on organizational needs. Deliver effective

post-implementation support

, ensuring smooth system usage and timely resolution of client issues. Utilize remote support tools such as

AnyDesk

,

UltraViewer

, and provide quick assistance through

Email, WhatsApp

, and other communication channels. Diagnose, analyze, and

troubleshoot product-related issues

, coordinating with

Development, QA

, and

Senior team members

to ensure accurate resolution. Maintain and organize all

client documentation

, policy details, configuration files, and communication logs throughout the implementation lifecycle. Prepare and draft professional

Emails, WhatsApp communications,

and create detailed

user guides, configuration documents, and implementation reports

. Develop and manage

knowledge-base materials

, including

FAQs, Video tutorials, Live Webinars

, and training content for clients and internal teams. Support

customer success initiatives

, including client follow-ups, feedback collection, and contributing to improved

customer retention

. Collaborate effectively with team members for

knowledge sharing

, adherence to processes, and internal standards, while also being capable of working

independently when required

. Demonstrate strong

communication skills

in

English

for seamless client interaction and support. Monitor and resolve support tickets using CRM/ticketing systems while ensuring

SLA compliance

, analyzing logs and data for quick issue identification, and continuously improving internal support processes. Conduct

client training sessions

, demos, onboarding programs, and assist with

UAT and product rollouts

, ensuring smooth implementation and high client satisfaction. Work closely with product teams by providing

feature enhancement feedback

, staying updated on new product releases and industry trends, and contributing to overall product usability and improvement.

Requirements:

Strong verbal and written communication skills in English. Good computer knowledge. Self motivated and a team player. Excellent attendance and punctuality. Ability to work independently and support end-to-end issue resolution. Strong ownership, accountability, and professionalism. Excellent customer service skills.
If you are interested you can share your resume on divyabharti.baraskar@superwork.com OR 9081637775

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Work Location: In person