Job Description

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• Give back end support to the Service Engineer for the software application.
• Handling the client queries and technical support.
• Strong analytical and problem-solving skills and desire to learn new skills.
• Resolved the technical queries of the end user Over Phone, Mail and Remote Sessions.
• Trained the end user of the software Over Phone, Mail and Remote Session when its required.
• Database Maintenances.
• Strong communication skills and a strong team player.
• Preparing UAT document and helping clients in conducting UAT. Ensuring clients operate the application smoothly.
• Process Mapping and ensuring timely delivery of the processes.
• Identifying potential problems and presenting desirable solutions.

Desired Candidate Profile

• Graduate in IT / Computer Science or related field
• Fresher or 1-3 years experience in IT / Software Support
• Knowledge of backend support, application support, and client handling
• Experience in issue resolution, remote support, and UAT assistance
• Basic understanding of database maintenance and process documentation
• Good communication and problem-solving skills

Skills Required