Job Description

We are Looking for a Service Engineer for our software company to work in Office and field ( Need Two wheeler ) - Freshers also ok ( B.sc ct. cs . IT, Bca )

Technical Support Engineer :

1. Respond to customer inquiries and resolve technical issues via email, phone, or on-site visits.

2. Installation & Maintenance: Install, configure, and maintain company products or systems at client sites.

3. Troubleshooting: Diagnose and fix hardware, software, and network-related issues efficiently.

Customer Focus: A positive attitude and commitment to providing exceptional customer service

Job Location - Krishnaswamy Nagar, Ramanathapuram, Tamil Nadu 641045

A software onsite service engineer installs, configures, and maintains software and hardware systems at client locations, providing hands-on technical support to resolve issues and ensure client satisfaction. Key responsibilities include diagnosing and troubleshooting problems, performing upgrades and maintenance, and communicating technical information clearly to both technical and non-technical users. Responsibilities

Technical support:

Provide onsite and sometimes remote technical assistance to end-users for software, hardware, and network issues.

Installation and configuration:

Install, configure, and upgrade software, operating systems, and related hardware like PCs, printers, and mobile devices.

Maintenance and troubleshooting:

Perform routine maintenance, diagnose problems, and apply fixes to ensure optimal system performance.

Problem resolution:

Identify, log, and resolve technical problems and escalate complex issues to senior engineers when necessary.

System improvement:

Suggest and implement system changes to improve efficiency and user satisfaction.

Documentation:

Maintain records of issues, solutions, and completed work.

Client communication:

Effectively communicate technical issues and solutions to clients and internal teams.

Asset and security management:

Assist with managing IT asset logs, security updates, and patch management.
Key skills and qualifications

Experience with operating systems like Windows. Proficiency in supporting a variety of software applications and hardware. Knowledge of networking fundamentals (DNS, DHCP, etc.). Strong problem-solving and diagnostic skills. Excellent communication and customer-facing skills. Ability to work independently and manage time effectively. Familiarity with IT ticketing systems is often required.
Job Types: Full-time, Permanent, Fresher

Pay: ₹11,065.69 - ₹15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person