Job Description

- Implementation/Support LeadSkills/Experience: Experience in the Implementation lifecycle of software products Experience in presentation and demonstration of the solution Experience in the Installation of the product/software, configurations, workflows etc., Configure and ensure software changes to the system to assist in business organizational changes. Understanding customer requirements, analysing them and identifying GAPs if any Ability to understand/explore application functionalities and solutions in line with customer needs. Handle customer User Acceptance, Outage Notification, and Change Control procedures and documentation. Experience in troubleshooting any issues that arise during the implementation. If needed, liaise with several internal departments for resolutions. Extend user support and training to customers and support users. Should be able to perform implementation tasks within SLA. Experience in configuration of changes and upgrading software versions Experience in third-party integrations like Payment Gateways, SMS gateways, Understanding Webservice integrations, CAS (Conditional Access Systems) Ability to execute new projects with appropriate project planning. Experience in delivery of customer's needs with planning and prioritization Experience in providing periodic Updates/feedback on the Ongoing Issues/Project Activities Experience in interacting with cross-functional teams Experience in handling teamQualifications: Bachelor's degree or Diploma in Computer science engineering Minimum 4 to 6 years of experience in the Implementation of software products Experience in the domains of Finance applications, Billing applications, and Subscription management applications is an added advantage Experience in Ezybill application is an added advantage Knowledge of MySQL databases (Administration, writing queries, understanding schema) Knowledge of basic networking Knowledge of Linux installation, basic administration, Shell scripts, Cron tabs, etc., Effective communication, presentation, and writing skills are a must. Demonstrate a passion for delivering a positive customer experience Should be a quick learner and result oriented Ability to work in a fast-paced and dynamic ambiance Flexible and comfortable timings, ready to work in shifts if necessary. Prepared to work late at night or early in the mornings whenever necessary Willing to travel and ready to stay for longer periods when neededKeywords: Implementation manager, project manager, business analyst, Implementation engineer, Linux installation, basic administration, Shell scripts, Cron tabsJob Type: Regular / PermanentSalary: ?700,000.00 - ?1,100,000.00 per yearSchedule:

• Day shift

• HITEC City, Hyderabad - 500081, Telangana: Reliably commute or planning to relocate before starting work (Required)

• total work: 4 years (Required)