Job Description

To provide Level 3 support and resolve Incident Tickets related to various Platform Management technologies mainly Apps Packaging (SCCM) troubleshooting third party tools like Adobe, Outlook, excel, Teams, AnyConnect
Good knowledge in Incident Management and handle incidents on daily basis
Adjust, fix, troubleshoot the packages and provide service to end users
Responsible for all Daily/Weekly/Monthly Reporting
Self-driven to innovate via automations and be responsible to guide the team and drive Process Improvement, Creation of Process Documents etc.
Train / coach the team, ability to resolve process issues and ensure CSAT from the clients is above average
Very good Interpersonal and communication skills and client facing acumen is a must
Required Technical and Professional Expertise
Experience in Microsofts MSI , APP-V technology
Experience in Application Virtualization technologies using APPV 5.0 and above
Experience in VM User Environment / User Profiling | UM Packaging
Good knowledge of XenApp and Citrix packaging
Good knowledge of Win7, Win10 OS
Good knowledge of Microsoft SCCM 2012/16 technology
Good Knowledge in supporting Citrix and VDI environment
Knowledge in SCCM/APPV Management console
Good Knowledge in VMWare
Knowledge of PowerShell
Preferred Technical and Professional Experience
Knowledge of Servicenow tool, Remote Help and Nexthing is a plus.
Good Communication and Interpersonal skill sets
Provide delivery methodology and package of release utilizing approved tool set.
Experience in creating configuration technical documentation for each application package
Previous Investment Banking application technology experience a value addition
Required Education
Bachelor's Degree
Preferred Education
Master's Degree
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required