Job Description

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Why this job matters
We are seeking a skilled and experienced Technical Architect- ServiceNow (IT) to join our team. In this role, you will manage complex software engineering that provides Service Management and Service Assurance across the Digital Corporate Unit, leveraging the ServiceNow platform, notably the TSM, HRSD and SecOps products. Your primary focus will be designing and implementing solutions aligning with business needs, ensuring high-quality, scalable, and reusable code. You will work closely with product owners, stakeholders, and squad members to deliver exceptional customer experience and drive operational efficiencies across our organisation.
What you'll be doing
1. Delivers the engineering strategy in ensuring the engineering organisation's ability to deliver high quality on time and on budget and implementing means of bringing measurability as well as
predictability to the engineering organisation's capabilities
2. Executes complex technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term
impact with long-term transformation
3. Resolves complex and strategic issues using advanced technical knowledge, across wider industry and/or specific sectors, and develops bespoke or leading edge, technically complex
solutions (e.g., relating to new, un-tested technology and/or large-scale impact of products)
4. Executes and contributes to the development of the ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams
5. Executes engineering and operational excellence initiatives, implementing metrics and process for regular assessment and improvement
6. Drives an engineering culture that fosters innovation and creativity while delivering high quality products with predictability and reliability
7. Writes, tests and reviews code, refining and rewriting as necessary independently and communicates to engineering professionals and colleagues involved in the project
8. Solves complex and escalated aspects of a project, performing coding, debugging, testing and troubleshooting when necessary
9. Plays a positive contributor role in the software engineering organisation, implementing the technical vision and the pursuit of innovations regarding new technologies, platforms and
applications
10. Evaluates, implements and maintains high-quality tools and complex automation processes to support continuous delivery and developer productivity
11. Implements new architectures, standards, and methods for large-scale enterprise systems
12. Researches, designs and writes new software and performs deep dive data analysis, to identify issues and implement ways to improve working processes within the area of software
engineering responsibility, such as avoiding and reducing technical debt
13. Mentors other software engineers, helping to improve the team's abilities by acting as a technical resource
14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in software engineering
Skills Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Min 10 years of experience as a Coud Developer or Architect, with a track record of successful project implementations.
• Understanding of Azure and AWS cloud with Google cloud being a plus
• Min experience of 2 hands on Implementations using the public cloud
• Experience in building the solution
• Understanding of the Generative AI and Large Language Models (LLMs)
• Experience of building solutions on Virtual Agents/Chatbots
• Excellent problem-solving skills and the ability to analyze complex technical issues.
• Strong communication and interpersonal skills for effective collaboration with diverse teams.
• ServiceNow certifications are a plus and will be highly valued
• Knowledge of emerging technologies and the ServiceNow roadmap to develop and deliver innovative digital solutions

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required