Job Description

Why this job matters
BT Business is undergoing an exciting digital transformation. We're simplifying products, transforming customer journeys, modernising infrastructure, and phasing out legacy systems.
As part of our Service tribe, we're looking for a talented Engineering Specialist to join us. You'll play a critical role in driving technical excellence, innovation, and successful project delivery for customer-facing applications with the support of our telco OSS/BSS backend. Your responsibilities will include overseeing the development and maintenance of various software applications, ensuring best practices, and collaborating with cross-functional teams to achieve business objectives.
If you're a forward-thinking leader ready to revolutionise BT's digital landscape, join us. Leverage your expertise to drive transformation, make strategic decisions, and align our digital products with our business objectives. Let's shape the future of BT Business together.
What you'll be doing
Technical Leadership
Provide technical guidance and expertise to the engineering team, promoting best practices in software development and architecture. Lead by example, staying up to date with the latest technologies and trends.
Team Management
Manage and mentor a team of talented engineers, fostering a collaborative and inclusive work environment. Inspire and motivate team members to achieve their full potential and career growth.
Project Management
Oversee the development lifecycle, from requirements gathering to deployment. Ensure projects are delivered on time, within budget, and with the highest quality standards.
Technology Stack
Demonstrate proficiency in the following technologies: React, Node, AWS (Amazon Web Services), BrowserStack, component sharing, GraphQL. Experience with NextJS, Adobe Experience Manager and Adobe analytics would be beneficial.
Innovation
Drive innovation within the engineering team by exploring and integrating cutting-edge technologies such as GenAI into our projects to improve efficiency and customer experience.
Delivery Excellence
Champion the implementation of best practices in development methodologies, code reviews, and testing processes to ensure the delivery of robust and scalable software solutions.
Communication
Collaborate effectively with cross-functional teams, including product managers, designers, and stakeholders, to align technical decisions with business objectives.
The skills you'll need
To be successful in the role of Digital Engineering Specialist at BT Business Digital, you should possess the following qualifications and skills:

• You should have a proven track record leading the technical teams, ideally with exposure to digital customer service platforms.
• We value hands-on experience in coding and implementing digital solutions.
• Strong leadership skills with the ability to inspire and guide a team effectively.
• Excellent knowledge of leveraging TypeScript, ReactJS, NodeJS technology to deliver end to end web applications.
• Excellent knowledge of leveraging at least one major cloud provider, preferably AWS, to deliver cloud-native applications is highly desired. Experience with other cloud platforms is also valuable.
• Familiarity with Dynatrace or other monitoring and observability tools.
• Familiarity with BFF (Backend for Frontend) and Micro-Service Architecture.
• Familiarity with building reusable features as capability
• Familiarity with CI-CD Pipelines, Agile Methodologies and Jira as a project management tool
• TDD Frameworks and Automation Tools like Cypress, BrowserStack, Selenium etc
• Excellent people management skills, including coaching, mentoring, and performance evaluation.
• Strong problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills.
• Familiarity with DevSecOps tools and practices will be advantageous. Additionally, experience using analytics to enhance funnel conversion is beneficial for optimising our digital solutions.
• Guides partnerships with business and operational stakeholders to conduct business and technical discovery.
• While not mandatory, knowledge of the telco domain is a bonus as it will help you better understand our industry-specific challenges and requirements.

Benefits

• Community culture - a supportive and inclusive environment.
• Flexible lifestyle - tailor your working hours for a better work-life balance.
• Endless opportunities - unrivalled professional development programs.
• Top-of-the-range tech - cutting-edge technology for your work.

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required