Job Description

Why this job matters
Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Software Engineering Professional you will be a single point of contact liable for delivering the changes and fixing issues raised by customers across Corporate Units. The purpose of the role is to interact with stakeholders on a regular basis, to map and recognize their requirements keeping the outcome for the business in mind. All delivered in sprints
What you'll be doing

• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Collaborating with cross-functional teams to identify and prioritize business requirements
• Writing clean, efficient, and maintainable code requires expertise to achieve.
• Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.
• Debugging and fixing technical problems
• Producing and running test cases to guarantee software quality.
• Documenting code and application functionality
• Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.

Skills Required

• Creative problem solver, able to build contingency plans and handle stressful situations with professionalism.
• Understanding of JIRA, REACT, Confluence and dashboarding technologies

Desirable Skills:

• Service now ITSM, CSM, ITOM module experience
• Service Now CMDB, HAM module experience
• System Integration (SOAP, Restful)
• React, Javascript, NODE.js, Python
• Databases like MySQL, Postgress, etc
• Basic understanding of cloud technologies

Experience

• Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.
• Service now Development experience of 2-7 years
• Experience in developing applications from scratch.
• Experience in working with Agile tools like JIRA, Confluence etc.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required