Job Description

Employment Type Permanent
Closing Date 15 Sept 2025 11:59pm
Job Title Software Engineering Principal
Job Summary

Telstra is Australia's leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we're building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We've grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.
What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
• Employees are entitled to 12 paid holidays per calendar year
• Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
• Relocation support options across India, from junior to senior positions within the company
• Receive insurance benefits such as medical, accidental and life insurances

As a Software Engineering Principal in the Customer Operations & Capability Engineering group within our Software Engineering & IT organization, your role plays a crucial part in empowering Telstra to deliver exceptional experiences to its customers and employees. The initiatives you spearhead will enhance efficiency and create growth opportunities that bolster Telstra's competitive edge.
This role involves setting technical vision, strategy & direction for activation, assurance & supply chain group engineering teams who design, develop, and operate the software that powers Telstra's order to activate(O2A), issue to resolve(I2R) and supply chain capabilities. In this capacity, you will strike a balance between your profound telecom domain experience, and your skills in modern software engineering practices. You have overall accountability for the delivery of group's technical results and advancements and work closely with the relevant engineering teams, architects, product owners etc. Your responsibilities also include nurturing new technologies, driving innovation and technological advancement within the customer operations & capability engineering group.
What You'll Do
Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some cutting-edge technologies.

• Build world-class software products that deliver exceptional customer experiences during activation stages, assurance workflows & supply chain experiences
• Establish modern software practices like automated testing, AI based development, an API first architecture and to ensure core resilience & performance in the customer operations applications
• To develop strategies that enable development of frameworks for building rapidly customer experiences (CEX) & product experiences (PEX), decouple from proprietary 3rd party platforms and reducing total cost of technology
• Build strong commercial capability across multiple teams by modelling well-developed commercial thinking, balancing cost and value to decide the most economic action that delivers good outcomes & reducing total cost of ownership
• Significantly contribute to function and organisation strategy, practices, and planning by drawing on your expertise and thorough understanding of the work across multiple team domains in the customer operations technology group
• Use a digital product mindset to recognize product opportunities and differentiators in relation to the competition; help define & and create new product abilities by changing technical strategy or constraints.
• Foster a culture of observability across teams & help them use operational data to improve the stability and performance of customer operations systems
• Maintain a very high level of capability in customer operations technology group, including new and emerging technologies, tools, approaches, and processes so that you can model continuous learning and actively provide coaching and mentoring of customer operations technology team members.
• Actively collaborate with the security team, to foster and model a security-first mindset and apply the organization's security strategy across multiple teams.
• Partner with product owners to build a culture of priority setting and urgency in alignment with organizational strategy by reviewing cross-team work and providing guidance to ensure its appropriately broken down, prioritised, and dependencies are well understood by all involved teams and stakeholders.
• Actively models Telstra's values and facilitates inclusive discussions across multiple teams that create goal-driven alignment with organisational strategy and principles, as well as identifying actionable continuous improvement opportunities.

About you
To be successful in the role, you must have:
Essential

• You must have worked in the telecom industry with a high level of domain knowledge in order-to-activate and assurance technology, operations & processes.
• Proven years of hands-on experience in software development with a strong focus on cloud-native technologies, microservices architecture, and secure coding practices.
• Hands-on experience and technical leadership in Amdocs Service Order Management/Service Orchestration tools would be valuable.
• Having participated in or contributed to large-scale Amdocs SOM platform implementations is preferred. Additionally, experience or familiarity with ServiceNow products will be an added advantage.
• Demonstrated ability in evaluating and managing Total Cost of Ownership.
• Experience in architecture and engineering, as well as strategic leadership roles in large organisations.
• Must have knowledge on Camunda & other open-source tools with experience in decoupling architecture from proprietary tools, leveraging AI and automation that enables faster time to market, self-serve and reduced cost.
• Excellent collaboration skills with skills to coach and nurture engineers
• Strong communication skills & senior leadership presence
• In-depth experience in implementing DevOps practices to automate software delivery pipelines, infrastructure provisioning, and configuration management.
• Demonstrated expertise in distributed systems, networking, software architecture, and software security concept

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.

Skills Required