Job Description

About Ferguson
Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. We help make our customers' complex projects simple, successful and sustainable by providing expertise and a wide range of products and services from plumbing, HVAC, appliances, and lighting solutions to pipe, valves and fittings, water and wastewater solutions, and more. Headquartered in Newport News, Virginia, Ferguson has sales of $29.6 billion (fiscal year '24) and approximately 35,000 associates in nearly 1,800 locations.
ANSR is the market leader in enabling organizations to build, manage and scale global teams through Global Capability Centers (GCCs). ANSR's full-stack GCC platform, comprising end-to-end Al- enabled products and services, is trusted by the world's best companies to help them set up, manage, and run their high-impact technology centers. Since its inception, ANSR has established over 125 GCCs, aggregating to over 125k enterprise talent, with over $2B in investment and using over 12M sq ft of workspace.
Visit ansr.com for more information.

About Ferguson:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Key Responsibilities:

• Manage and supervise engineering teams at the GCC, to ensure quality and timeliness of project/product delivery.
• Participate in recruiting, hiring, and onboarding new engineers, and manage training and skill development for the team
• Guide the team, provide required technical support and mentorship to ensure success the individuals and team
• Ensure technical accuracy in line with best practices and Ferguson standards are adhered throughout
• Maintains a strong understanding of technology and its application to achieve IT and business objectives.
• Facilitates, reviews, governs, and improves the Software Development Lifecycle processes and related procedures.
• Mentor and coach team members by seeking feedback from global functional managers and project leads
• Work closely with product managers, UX designers, and other engineering teams to align development with business objectives.
• Facilitates and reviews the delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications.
• Develops relevant metrics, measures, and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups.

Qualifications and Requirements:

• Engineering Graduate in IT/CS with a minimum of 10 years hands on experience in software development.
• Must have worked in product model / Agile methodologies (Scrum, Kanban) and tools like Jira, with a focus on delivering projects on time and within scope.
• Experience in Unidata / UniVerse / Unibasic.
• Expertise in creating and managing CI/CD pipelines using Azure DevOps, GitHub Actions, or Jenkins
• Experience with modern JavaScript frameworks such as React and in-depth knowledge of RESTful API design
• Must have reasonable domain knowledge of eCommerce/Order Management/Supply chain
• Must be able to to design and implement cloud-native application architectures leveraging Azure services and infrastructure
• Should have worked in global teams with the ability to lead, mentor and foster a collaborative environment.
• Excellent communication, interpersonal, and stakeholder management skills, capable of effectively collaborating with cross-functional teams in the GCC and at Headquarters
• Strong analytical and problem-solving skills with ability to identify root cause, define problem statement and provide long term solution
• Track record of managing high performing teams

Skills Required