Job Description

Contact Center Domain Design and development Experience, Genesys Composer, Genesys Designer/Genesys Cloud, J2SE/J2EE, Kafka, REST API Development using Sprint Boot, Genesys Java PSDK Development experience (good to have) Skills: * Genesys Composer

Contact Center Domain Design and development Experience, Genesys Composer, Genesys Designer/Genesys Cloud, J2SE/J2EE, Kafka, REST API Development using Sprint Boot, Genesys Java PSDK Development experience (good to have) Skills: Genesys Composer (SCXML) Routing Developer Genesys Orchestration Engine (ORS) Genesys Universal Routing Server (URS) Genesys SIP Server SIP expertise Interaction Routing Designer development Genesys Rules Engine (GRDT and GRAT) Genesys Java PSDK Development experience (good to have) J2SE/J2EE REST API Development using Spring Boot (good to have) Unix/Linux SCXML/ECMA Script/Java Script Genesys Mobile Service (GMS) Call Me Back Containers/Kubernetes (good to have) Genesys Designer and Genesys Cloud (Good to Have) Role: Designing of the contact center solution based on customer needs Hands on experience on Contact center development using the tools such as Composer and Designer Developing the Custom rules using Genesys Rules engine Process: Agile methodology : Ability to work collaboratively in teams and develop meaningful relationship to achieve common goals Understand how SIP server provides CTI data to the rest of the Genesys infrastructure Expert knowledge of SIP integration and troubleshooting SIP and Orchestration work-flows (SCXML) is highly desirable In Depth understanding of how ORS server interacts with URS server Developing the Routing applications using Composer 8.x is highly desirable In depth understanding of the Genesys T-Lib Event Model Understand the role of each and every Genesys Framework components Good understanding of data networking knowledge as well as VOIP technology Hands on experience with very large-scale deployment of Genesys 8.5- Framework, Configuration and Management, routing & Media components with integration experience with SBC. Experience in troubleshooting individual product as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside Working knowledge in the installation and configuration of the Genesys suites (UNIX Preferred). Ability to translate business requirements into functional requirements documentation. Experience in documenting clearly and concisely designs, call flows, run books, playbooks, estimates for work. Experience on design and development of Call back solution using Genesys Mobile Services Developing the rule templates using Genesys Rules Development Tool (GRDT) Provisioning the rules using Genesys Rules Authoring Tool (GRAT) Good understanding on UNIX/Linux Commands Should be in a position to resolve the production critical issues within the SLA Good written and spoken communications skills Subject Matter expertise in Telecommunication with Telephony and Contact Center Routing, reporting applications is highly desirable Good to have: Experience working in Scrum teams and using JIRA (Preferred) Familiarity with various Genesys simulators from a Performance Testing perspective. Experience in infrastructure automation using one of IaaC, Containers, Scripting or Cloud (Preferred) Integrate Genesys suite with third party applications using Genesys Java PSDK Kit. Experience on Genesys Cloud platform Routing application Development experience using Designer. Familiarity with microservices architecture and REST API development and use desirable Experience with Kafka , Apache Spark