Job Description

General information

Country
India
State
Telangana
City
Hyderabad
Job ID
46732
Department
Information Technology

Description & Requirements

We are looking for a skilled

ServiceNow Developer

with 3-4 years of hands-on experience in designing, developing, and implementing solutions on the ServiceNow platform. The ideal candidate will have a solid understanding of CSM, ITSM, customization, scripting, and integration within the ServiceNow ecosystem.

Key Responsibilities:

Design, configure, and develop ServiceNow modules including

Case

,

Incident, Problem, Change, Knowledge, Request, CMDB, and Catalog

. Develop and maintain

custom applications, UI policies, client scripts, business rules, and workflows

. Integrate ServiceNow with external systems using

REST/SOAP APIs

and MID Server configurations. Work on

Service Portal customization

and

UI enhancements

. Ensure adherence to best practices and maintain platform stability, scalability, and performance. Collaborate with cross-functional teams to gather requirements and translate them into technical solutions. Support upgrades, testing, and release management activities. Create and maintain

technical documentation, knowledge articles, and operational procedures

. Troubleshoot issues, perform root cause analysis, and ensure timely resolution.

Required Skills & Qualifications:

Bachelor's degree in

computer science, Information Technology, or related field

.

3-4 years of experience

in ServiceNow development and administration. Proficiency in

JavaScript, Glide scripting, HTML, CSS, and AngularJS

. Experience in

Flow Designer, IntegrationHub

, and

Service Portal

development. Strong understanding of

ITIL processes

and ITSM best practices. Familiarity with

ServiceNow data model and CMDB design

. Knowledge of

update sets, ACLs, and ServiceNow security

model. Experience in

ServiceNow version upgrades and migration activities

. Excellent problem-solving and communication skills.

Preferred Qualifications (Good to Have):

ServiceNow

Certified System Administrator (CSA)

certification. ServiceNow

Certified Application Developer (CAD)

or

ITSM Implementation Specialist

certification. Experience with

ServiceNow HRSD, ITOM, CSM, or custom applications

. Exposure to

Agile/Scrum methodologies

and

DevOps tools

(Git, Jenkins, etc.).

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management(TM) (PBM(TM)) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM(TM). Informed by the principles that allow a free and open society to flourish, PBM(TM) prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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