Job Description

Pune, Maharashtra, India

Fulltime

Required Skills, Experience & Qualities

• 
  Bachelor\'s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 
  Proven experience as a Talkdesk Developer/Administrator or similar role, with a minimum of 5 years of hands-on experience working with the Talkdesk platform.
• 
  Strong knowledge of Talkdesk architecture, configuration options, and API capabilities.
• 
  Proficient in Talkdesk development tools, including Studio, Live Studio, and Talkdesk APIs.
• 
  Experience with Talkdesk integration frameworks, such as Zendesk, Salesforce or other CRM and ticketing systems.
• 
  Solid understanding of call center operations, including call routing, IVR design, and telephony protocols.
• 
  Familiarity with cloud-based contact center solutions and related technologies.
• 
  Excellent problem-solving and troubleshooting skills.
• 
  Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• 
  Self-motivated, proactive, and able to work independently as well as in a team environment.
• 
  Talkdesk Certifications (preferred):
• 
  Talkdesk Certified Developer
• 
  Talkdesk Certified Administrator

Role Description & Responsibilities

• 
  Gather requirements from stakeholders and translate them into technical solutions within the Talkdesk platform.
• 
  Design and implement customizations, configurations, and integrations in Talkdesk to meet business needs.
• 
  Develop and maintain Talkdesk workflows, automations, IVR systems, and call routing strategies.
• 
  Expertise working with and integrating to Talkdesk Agent Workspace for conversations, activities, voicemails, chats and contacts.
• 
  Manage Talkdesk user accounts, roles, permissions, and security settings.
• 
  Perform Talkdesk system administration tasks, including monitoring, troubleshooting, and resolving platform-related issues.
• 
  Collaborate with cross-functional teams to ensure successful deployment and integration of Talkdesk with other systems and applications.
• 
  Stay current with Talkdesk platform updates, new features, and industry best practices.

About Us


Calfus is a Silicon Valley headquartered software engineering and platforms company. The name Calfus finds its roots and ethos in the Olympic motto \xe2\x80\x9cCitius, Altius, Fortius \xe2\x80\x93 Communiter". Calfus seeks to inspire our team to rise faster, higher, stronger, and work together to build software at speed and scale.


Our core focus lies in creating engineered digital solutions that bring about a tangible and positive impact on business outcomes. We stand for #Equity and #Diversity in our ecosystem and society at large. Connect with us at #Calfus and be a part of our extraordinary journey!