Job Description

Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you deeply accountable for your work? A passion for product ownership and track record will prove critical to success on our team. Be ready to make something great when here. Multifaceted, encouraging people and innovative, industry-defining technologies are the norm at Apple. Join Apple to help deliver the next amazing Apple product.



Supply Chain Integration Support Analyst is a position within the corporate Information Systems and Technology (IS&T) SAP team and this position will be key to our Supply Chain Integration Technologies space. This is a tremendous opportunity for someone who has the skill to own and drive initiatives and a passion to work in a highly integrated global solution platform! Join us in crafting solutions that do not yet exist!

Description

The successful candidate will work with Apple business and technical teams across regions, as well as external business partners and other 3rd parties in other time zones.




This close collaboration is key to troubleshoot, recommend and implement scalable & robust solutions to broken functionalities, following Apple's own software development and project management methodologies and guidelines.



","responsibilities":"Identify, diagnose, and resolve software problems reported by users or monitoring tools, analyse error logs, tickets, and system behaviour

Monitor incident queues, prioritise issues based on severity and business impact

Provide clear and timely communication on issue status and resolution, create knowledge base articles, FAQs, and quick guides

Monitor application availability, performance, and integrations

Perform RCA, Post Mortem Analysis, Identify long-term fixes

Ensure data handling follows company & regulatory guidelines

Preferred Qualifications

Experience with Oracle PL/SQL for performance tuning, stored procedures, and backend debugging.

Familiarity with React ecosystem tools (Redux, React Query, Jest, Webpack, Vite).

Hands-on knowledge of cloud platforms (AWS, GCP, Azure).

Experience in monitoring tools (Splunk, New Relic, Kibana, Grafana, Datadog).

Understanding of containerization and orchestration (Docker, Kubernetes).

Minimum Qualifications

Bachelor's degree in Computer Science or equivalent practical experience.

4-8 years of experience in software development or application support roles.

Strong proficiency in Java (core Java, REST APIs, Spring/Spring Boot).

Solid hands-on experience with React.js and modern front-end development (JavaScript/TypeScript, HTML, CSS).

Good understanding of Python for scripting, automation, or secondary service support.

Experience with debugging, log analysis, and production issue resolution.

Familiarity with source control (Git), CI/CD pipelines, and basic DevOps workflows.

Knowledge of relational databases and writing SQL queries (any RDBMS).

Strong problem-solving and analytical abilities.

Willingness to work On-call/rotational support if required.","internalDetails":null,"eeoContent":null