Job Description

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We are seeking a skilled and collaborative AI Engineering Specialist to join our AI Operations team. This role is designed for an engineer who thrives on supporting internal non-engineering teams--such as HR, Finance, Legal, Marketing--in leveraging AI agents to optimize processes, boost efficiency, and drive digital transformation within our organization.

Key Responsibilities

Partner closely with internal non-engineering teams to understand operational workflows, pain points, and improvement opportunities. Design, develop, and deploy AI agents tailored to specific operational use cases, ensuring solutions are user-friendly and effectively address team needs. Provide technical guidance and training to non-engineering staff on the use and capabilities of AI agents. Collaborate with stakeholders to gather feedback, iterate on solutions, and measure impact on operational efficiency. Document processes, best practices, and troubleshooting guides to support ongoing adoption and maintenance of AI-driven solutions. Stay current with advances in AI and automation, proactively identifying new opportunities to enhance internal operations.

Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 2+ years experience in AI engineering, machine learning, or automation projects. Proven ability to translate business requirements into technical solutions. Strong communication skills, with the ability to explain complex concepts to non-technical audiences. Experience with popular automation frameworks and tools (e.g., Microsoft Copilot Studio, Zapier, Power Automate, Python, RPA platforms). Demonstrated success in cross-functional collaboration. Experience with process mapping and workflow analysis is a plus.

Desired Attributes

Problem-solving mindset and a passion for operational excellence. Empathy for non-technical users and a commitment to delivering practical solutions. Proactive, adaptable, and eager to learn new technologies. Ability to manage multiple projects and priorities in a fast-paced environment.

If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Compensation

Competitive remuneration package Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans * Health club reimbursement