Job Description

Software Engineer - L3 Dev Support

Lionbridge Technologies is a provider of translation, development and testing solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle - from development to translation, testing and maintenance. Global organizations rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments.

POSITION DESCRIPTION:

Lionbridge is seeking a talented individual to work as a Software Engineer in L3 Dev Support team. You will be a technology level 3 engineer, troubleshooting and investigating technical issues for applications in C#, .Net and .Net Core frameworks, also supporting applications in on-premise and Azure environments, scale-up in taking development tasks of analysis, bug fixes and QA (automation development, regression testing). Technical troubleshooting/investigations on customer tickets/issues, monitoring error logs/system performance and working on dev/qa tasks is the norm in your day to day development activities. Learning and educating yourself for upgrading the skills should come naturally. Also, you will need to train, mentor and supervise the junior team members.

Position: Software Engineer

Exp: Experienced 2+ years

Job Responsibilities: Level 3 Dev Support Role: -

• To perform the troubleshooting on the software applications support tickets/issues,
• To provide resolution/configuration fixes/comment on the support tickets in quick turnaround time.
• To filter the tickets that are real issues needing the development fix and to assign it to the engineering team.
• Co-ordinate with the Users/Operations team and Engineering team for resolution of the tickets.
• Validating any quick fixes to be deployed to production.
• To co-ordinate with the Level 1/2 support teams for client issues/tickets.
• To co-ordinate with the Product Owner for any new feature requests/enhancements from client issues/tickets.
• To co-ordinate with customers while on customer calls.
• Train, mentor and monitor work of junior team members

Time/Shifts: - Resource will have to work on shifts in rotation basis to support US and Europe time zone.

Required Skills: -

• 2+ years of Hands-on experience in working under Level 2 or Level 3 technical support teams with dotnet, SQL skills
• Experienced in performing the troubleshooting on the software applications support tickets/issues,
• Capable of providing technical resolution/configuration fixes/appropriate comment/updates on the support tickets in quick turnaround time.
• Able to identify the issues and its root cause that requires code fix.
• Excellent in customer handling and cross-team co-ordination
• Proactive in communicating the issues/updates/follow-ups with users/engineering teams
• Experience in dotnet development and/or software testing shall be preferred.
• Excellent Communication skills.
• Willingness to work on L3 Dev Support profile and in 24x5 rotational shifts

Qualification Criterion for Fresher : - MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.