Job Description

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Job Title - Software Engineer

The Purpose of This Role

We are seeking a technically adept and proactive Production Support Engineer to join our Fidelity Health Benefits Platform (FHB) team within Workplace Investing (WI). This role is critical to ensuring the stability, reliability, and continuous improvement of our production systems. You will be part of a high-impact team responsible for managing ongoing production support, solving complex issues, and driving enhancements that support the evolving needs of our clients and internal customers .

The Value You Deliver

As a Production Support Engineer, you'll be empowered to ensure the stability and performance of our FHB platform, enabling seamless experiences for our customers. With a culture wired for responsiveness, collaboration, and continuous learning, you'll have the tools and support to resolve complex issues, drive improvements, and make a significant difference every day. You will have an opportunity to demonstrate your skills and knowledge to contribute to the team's success through the complete issue resolution cycle - analysis, monitoring, support, delivery and communication.

The Skills that are Key to this role

You should have foundational understanding of enterprise software systems, with hands-on experience in supporting production environments. You're expected to be comfortable working in fast-paced, high-availability environments and resolving issues under pressure.

Core Java & Spring Boot

: Ability to debug and resolve Java-based applications. Familiarity with REST APIs, exception handling, and logging frameworks.

SQL & PostgreSQL

: Proficient in writing queries, analyzing data, and identifying performance bottlenecks in relational databases.

Linux Command Line

: Comfortable working in a Linux environment.

Azure:

Experience with deploying and monitoring applications in Azure

Monitoring & Alerts:

Use application dashboards and respond to alerts

CI/CD & DevOps:

Familiarity of using build pipelines and shift left practices

Analytical Thinking

: Ability to break down complex problems and identify root causes

Security & Compliance:

Understand and follow secure development and support practices

Communicate

clearly and effectively, especially during incident response, to keep partners informed.

Incident Management:

Triage incoming incidents, perform initial diagnosis, and escalate to the appropriate teams when needed

The Skills that are Good to Have for this role

Exposure to the US healthcare Payor domain is preferred

How Your Work Impacts the Organization

As a Production Support Engineer of the Fidelity Health Technology Team, you will play a critical role in ensuring the stability, reliability, and performance of FHB platform used by our customers. Your work directly supports the seamless experience our users expect by proactively monitoring systems, resolving issues, and collaborating with diverse teams to drive long-term improvements. In this fast-paced, customer-focused environment, your contributions help safeguard business continuity and elevate the quality of our services.

The Expertise we're looking for

Bachelor's degree - Degree in Computer Science, Management Information Systems with 2-4 years experience Experience in Java, REST API, Spring Framework , SQL is a must Experience with enterprise grade distributed application and support

Location: Bangalore

Shift timings

: 11:00am - 8:00pm

Certifications:

Category:

Information Technology