Job Description

What you will do

Design, write and maintain software (primarily in Python and Golang) that automates the deployment, monitoring and maintenance of Red Hat managed services.

Assist our product engineering teams with:

Onboarding of new services onto AppSRE's OpenShift-based platform

Adhering to cloud-native design principles & best practices to ensure reliability, scalability and security

Contribute to documents, like standard operating procedures (SOPs) and playbooks, that assist in issue resolution and new-service onboarding.

Participate in an Agile Scrum team that scopes, prioritizes, and allocates work items.

Participate in an on-call rotation that is responsible for responding to service incidents.

What you will bring

Bachelor's or Master's degree in Computer Science, engineering, math or equivalent practical experience

Background writing object-oriented automation software in Python or Golang

Background administering production cloud-native services, preferably containerized and deployed via a container-orchestration system like Kubernetes or OpenShift

Experience diagnosing service failures and carrying out incident response procedures

Ability to effectively work in a globally distributed team

The following experience is considered a plus:

Understanding of computer networking and protocols, including TCP/IP and DNS

Understanding of computer security and cryptography basics, including certificates, TLS, and credential-storage systems like Vault

Familiarity with CI/CD pipeline concepts and systems, like Jenkins and Tekton/Argo

Familiarity with observability tools like Prometheus and Grafana, and how to define metrics that can be used to measure service health and reliability.