Job Description

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We have an exciting and rewarding opportunity for you to expand your skills and make a meaningful impact. Partner with an organization committed to defining the employee platform software engineer in the HR Work Force Technology.

As a Software Engineer III at JPMorgan Chase within the Employee Platform you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm\'s business objectives.

Job responsibilities

• Design and implement comprehensive observability solutions to monitor and analyze the performance and health of cloud and on-premises infrastructure, applications, and services.
• Develop custom monitoring tools, dashboards, and alerts to proactively identify and resolve issues before they impact users.
• Collaborate with cross-functional teams to define key metrics, alerts, dashboard, service level objectives (SLOs), and service level indicators (SLIs) to measure the reliability and availability of our systems.
• Implement automated testing, deployment, and provisioning processes to accelerate software delivery and ensure consistency across environments.
• Work closely with DevOps and SRE teams to integrate observability tools and practices into the CI/CD pipeline and infrastructure-as-code (IaC) workflows.
• Continuously evaluate and adopt new technologies, tools, and best practices to improve observability and automation capabilities.
• Troubleshoot complex technical issues related to performance, scalability, and reliability, and provide timely resolutions.
• Document observability and automation solutions, procedures, and configurations to facilitate knowledge sharing and enable effective collaboration.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• 7+ years of experience as a DevOps Engineer, Site Reliability Engineer (SRE), or similar role with a focus on observability and automation.
• Hands-on experience with observability tools and technologies, including monitoring systems (e.g., AWS Cloudwatch, AWS X-Ray, Prometheus, Grafana, Dynatrace), logging frameworks (e.g., ELK stack, Splunk), and distributed tracing (e.g., Jaeger, Zipkin).
• Proficiency in programming/scripting languages such as Python, Bash, or Go for automation and tool development.
• Experience with infrastructure automation tools such as Terraform, Ansible, or Chef for provisioning and configuration management.
• Solid understanding of containerization technologies (e.g., Docker, Kubernetes) and microservices architectures.
• Strong proficiency in AWS and on-premises infrastructure.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Preferred qualifications

• Certifications in relevant areas such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or Certified Site Reliability Engineer (SRE).
• Experience with observability platforms and solutions like Splunk, Dynatrace, or Apica.
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and associated tools (e.g., Jenkins, GitLab CI/CD).
• Knowledge of modern software development practices, including Agile methodologies and DevOps principles.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.

About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

JPMorgan Chase