Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


How will you make an impact in this role?


A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.


Join Team Amex and let's lead the way together.


Join our innovative and growing team and be at the forefront of advancing Site Reliability Engineering and production support in the Global Risk and Compliance Technology space. If you are passionate about driving reliability, observability, and excellence in customer experiences, we invite you to apply and join our mission to redefine the future of risk and compliance technology. Apply now and join us in shaping the reliability and performance of GRC solutions for a secure and compliant world.

Requirements:

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4-8 years of experience and degree or equivalent experience in Computer Science, Information Technology, or related field. Advanced certifications in SRE or related are a plus. Hands-on coding of highly available distributed systems in any of the programming languages: Java/Python/JavaScript Knowledge on modern observability stack - splunk, elastic search, Prometheus, Grafana Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with microservices architecture and design. Demonstrated expertise in driving culture change, DevOps practices, and continuous improvement in SRE and production support functions. Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms. Knowledge of ServiceNow or any other ticketing tools, ITIL experience.


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.