Job Description

Overview

Join an organization at the forefront of the next tech industry transformation and help enable the success of Microsoft solutions for commercial and enterprise customers. As a

Software Engineer-II

, you will be solving complex problems for some of the world's largest companies and innovative startups.

What You'll Do

Lead Technical Problem-Solving:

Use source code access and advanced debugging skills to resolve technically complex issues across diverse Microsoft products.

Mentor and Educate:

Grow the next generation of SWEs through one-on-one mentoring, group education sessions, and collaborative case work.

Collaborate with Experts:

Work directly with Program Managers and Developers who design and build Microsoft products.

Drive Customer Success:

Act as a trusted advisor and problem-solver for enterprise customers, ensuring reliability and performance of mission-critical systems.

What We're Looking For

Customer-Centric Mindset:

Relentless focus on customer success and empathy.

Technical Leadership:

Strong debugging and coding skills, adept at root cause analysis across complex code bases.

Collaboration & Growth:

Ability to mentor peers and foster a learning culture.

Challenger Mindset:

Comfortable taking risks and thinking creatively to overcome technical challenges.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Identify the root cause of incidents or service degradations through detailed investigation and data analysis. Develop, validate, and implement mitigation steps Prepare and present

Incident Learning Reviews

(ILRs)

and

postmortems

summarizing the incident timeline, impact, root cause, mitigation, and long-term corrective actions. Identify regressions, configuration errors, or design flaws contributing to incidents and propose systemic improvements. File and track repair items (bugs, design changes, automation improvements) with clear quality information that meets the defined bug bar. Partner with Engineering (SWE) teams to ensure timely resolution and verify the effectiveness of the fixes. Analyze incident trends to identify recurring issues and drive proactive remediation efforts. Collaborate with Software Engineering on complex, code-level or architecture-level issues. Influence reliability and resilience improvements across products and services. Participate in on-call rotations, ensuring timely response and resolution for incidents within assigned service queues.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python + OR equivalent experience.

Intermediate knowledge in networking fundamentals

, including knowledge of core protocols such as

TCP/IP, UDP, DNS, DHCP, HTTP/HTTPS, and QUIC

. Proven hands-on experience with

network troubleshooting and diagnostics tools

, including

procmon

,

Wireshark

for deep packet inspection and protocol-level debugging. Intermediate understanding of

Windows networking architecture

, including

network virtualization

,

Hyper-V networking

, and

Software-Defined Networking (SDN)

integration. Practical experience with

MsQuic

for implementing and optimizing

QUIC protocol

performance and security. Expertise in

high-performance packet processing

using

XDP (Express Data Path)

and

programmable networking

through

eBPF (Extended Berkeley Packet Filter)

. Experience with

Network Module Runtime (NMR)

or similar frameworks for

binary containment, rollback, and runtime management

of network modules. Knowledge of

rebootless update mechanisms

(e.g.,

hotpatching frameworks

) for maintaining networking components without downtime. Familiarity with

open-source networking components and undocked servicing

, particularly for

MsQuic

,

XDP

, and

eBPF

ecosystems.

Analytical skills

for both

operational troubleshooting

and

code-level investigation

of complex networking issues. Proven ability to

collaborate cross-functionally

with development, support, and security teams to deliver

robust, secure, and scalable enterprise networking solutions

. Demonstrated capability to

balance hands-on technical depth

with a strategic understanding of networking system design and performance optimization. Excellent written and verbal communication skills, with the ability to document findings, create knowledge articles, and mentor peers on advanced networking concepts.

#W+DJOBS

#WSDCFE

Other Requirements

: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process

.