Support the Customer Success & Customer Technical Support teams in resolving escalated customer issues
Root-cause the field reported issue quickly and deescalate the field issue
Update the tickets with effective communications to manage Customer
Follow the AppLogic Networks process to ensure requirements are satisfied
Participate in daily scrum meetings and provide updates on progress and obstacles
Ensure alignment on the definition of "done" with the CS/CTS team & the Customer Enablement Team Leader
Design solutions that meet the requirements of the Customer
Deliver quality working software by adopting industry best practices & AppLogic Networks process
Deliver high quality, high performance and maintainable code that is reviewed and meets coding standards
Shape the future of the Internet with innovative products and solutions
Consult with other R&D Engineers and Subject Matter Experts in real-time when issues are discovered or reported
Commit to delivering scope within the agreed time
Skills development
Complete the training programs as prescribed
Develop strong programming skills and domain knowledge as per your team's requirements
Develop both written and verbal communication
Qualifications
Bachelor's or Master's degree in Computer Science or engineering (in similar disciplines)
6 months - 2 years of experience in Software development
Excellent academic records
The Skills You Bring
Excellent programming skills in one or more of (C/C++, Python, Java, Go or similar languages)
Scripting Skills (Shell, Ruby, or, Bash, etc)
Experience using git/github for version control
Understanding of networking concepts and protocols
Self-starter attitude and ability to make decisions independently
A helpful, can-do attitude and a willingness to take ownership of problems
Strong desire to learn and grow
Excellent problem-solving skills with a history of superb delivery against assigned tasks
Excellent verbal and written communication skills
Strong problem solving skills
Experience with Unix, Linux or RTOS would be an asset
Knowledge and experience on or more of the following would be an asset:
Relational Databases, Postgres, SQL
Java EE, SOAP, XML, Web Services technologies
Linux system configuration, Network Functions Virtualization, and Software Defined Networking
DPDK & drivers
Open protocol standards such as Diameter and/or REST interfaces
Knowledge of data modeling, machine learning algorithms, and data science techniques, including the majority of the following topics: clustering, linear regression, classification, decision trees, ensemble methods, boosting, cross validation, model evaluation, feature extraction and selection, hyperparameter tuning is an Asset
Debugging and troubleshooting problems in test and in production
Experience with GDB, Wireshark and similar industry standards aids would be desirable.
What
you can expect from us
Flexible working hours, hybrid work environment (occasionally may be required to take afterhours call)
Career development and advancement opportunities
Fast-paced office environment
At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.
AppLogic Networks offers competitive salaries and a comprehensive benefits package, including health insurance, and other perks to ensure the well-being and financial security of its employees.
Thank you for your interest in AppLogic Networks. We will contact you if your skills and experience are a match for the role. Otherwise, we'll keep your resume in case there is a match with future opportunities.
AppLogic Networks is committed to supporting a culture of inclusion, diversity and accessibility to employment for all. We are proud to operate as an equal opportunity employer.
The AppLogic Networks Global Talent Acquisition Team
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.