Job Description

Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

In this role, you will:

• Providing Monitoring HR IT Interfaces and doing application health checks, following application maintenance schedules and communication stakeholders; including but not limited to:
• Understanding Application Monitoring SOPs. Monitoring Interfaces as per the defined processes.
• Troubleshooting system issues and escalating as appropriate. Communicating issues to the relevant teams.
• Managing issues to ensure timely resolution \xe2\x80\x93 strong time management to review current issues raised in the queue and escalating issues as needed.
• Creating KB for each issue and maintains KBs.Proper coordination with various teams.
• Ability to take on, monitor, troubleshoot and quickly resolve queries and issues. Ability to escalate in detail to the System Team Leader any system queries and issues that require specialist intervention.
• Raising incidents for any Vendor application issues through Vendor Support Portal. To proactively support the Global HR IT Function Interfaces.
• To work with relevant parties to resolve any issues with the Interfaces. Assisting other team members in BAU tasks.

Requirements

To be successful in this role, you should meet the following requirements:

• Excellent English spoken and written communication.
• Minimum 2 years of Interfacec Monitoring and Application health checks.
• Minimum 1 year experience with managing administrative (system) tasks in HR Applications.
• Minimum 1 year experience of troubleshooting and Analysing issues.
• Background of a technical support environment.
• Knowledge of Learning, Resourcing, Employee Central, Performance & Rewards Management Processes
• Knowledge of Control-M, Splunk, MuleSoft & Mongo DB.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by \xe2\x80\x93 HSBC Software Development India

HSBC