Job Description

Overview:
Synoptek
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. Responsibilities:
Role Overview:
This role involves working on the Cleo Integration Cloud (CIC) platform to manage EDI processes, including onboarding new trading partners, maintaining existing integrations, and providing day-to-day support for the EDI infrastructure. The developer will collaborate with business and technical teams to ensure seamless B2B data exchanges.
Key Responsibilities:

• Configure and onboard new trading partners (TPs) using Cleo Integration Cloud.
• Maintain and troubleshoot existing EDI integrations and workflows.
• Develop and support data mapping and transformation processes for EDI documents (e.g., 204, 210, 214, 990, 997).
• Monitor transaction flows and resolve issues related to failed transmissions.
• Collaborate with internal and external stakeholders for integration requirements.
• Document processes, partner requirements, and mapping specifications.
• Ensure compliance with industry standards (e.g., X12, EDIFACT).

Qualifications:
Qualification:

• 6+ years of experience in EDI development and support.
• 3+ years of hands-on experience with Cleo Integration Cloud (CIC) or similar platforms.
• Proficient in EDI standards like X12, EDIFACT, and file formats like XML, CSV, JSON.
• Strong understanding of data transformation, scripting, and communication protocols (FTP, SFTP, AS2).
• Familiarity with ticketing systems and production support processes.
• Nice to have skill(s)
• Experience with APIs and Cleo's CIC Cockpit
• Cleo certifications or training
• Transportation & Logistics domain knowledge

Soft Skills:

• Strong analytical and problem-solving abilities.
• Good communication skills and ability to work with cross-functional teams.
• Detail-oriented and self-motivated.

Skills/Attributes

• Synoptek core DNA behaviors:

• Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
• OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
• Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
• Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
• Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Deep business knowledge, able to elaborate on firsthand experiences
• Ability to understand business requirements and translate those into system configuration

Working Conditions
We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.
Work is performed primarily in an office or remote environment; final location is determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel.
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.