Job Description

Organization Description

The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans



Position Summary:
The goal of the Associate - ServiceNow Developer / Implementation Specialist is to build, test, and maintain platform that includes ITSM, ITBM, ITOM, CSM, and HR Processes.

This person will own the development tasks of the solution based on integration of ServiceNow with other existing company platforms. The ServiceNow Senior Engineer must align with the enterprise architects, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. We are looking for creative problem solvers that can analyze business challenges, solution, and pro-actively make recommendations that favor leveraging out of box functionality over customization. The deliverables are expected to meet high-quality standards.

The ideal candidate will understand best practice configuration principles within ServiceNow and have an adept understanding of the delicate balance between configuration / customization and the risks posed to the platform. Additionally, the ideal candidate will have strong scripting experience and hold an advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).

Highly preferred: Hands on development experience and solution design in IT Service Management (ITSM) and Customer Service Management (CSM) modules of Service Now.

Responsibilities:

• Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components
• Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
• Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
• Identify ServiceNow system deficiencies and recommend solutions
• Participate in creating and developing standards, best practices, support guidelines and procedures
• Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
• Research new feature enhancements and functionalities from ServiceNow
• Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum
• BS degree in Computer Science, similar technical field of study or equivalent practical experience

Preferred Qualifications:

• 3+ years of hands on experience developing and configuring on the ServiceNow Platform
• ITIL foundations certification
• Minimum 3 years of experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Experience leveraging ServiceNow codeless technologies - Flow Designer and Integration Hub
• Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)
• Experience with CMDB, and integration with other external tools
• Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform
• Knowledge of AI and ML Capabilities
• Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services
• Experience with ITOM modules (Orchestration, Service Mapping, Event Management and Discovery)
• Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework
• Solid team player with a \"can do" attitude
• Extremely organized with strong time-management skills
• Ability to contribute to and lead projects following Agile or Scaled Agile methodologies
• Process and detail oriented, analytical and inquisitive
• Ability to deliver solutions to improve and automate complex and/or critical business processes
• Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
• Ability to effectively prioritize and execute
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
• Ability to multi-task across project/initiatives and deliver according to time commitments

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.