Job Description

About Us
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
About the Role
As a Service Reliability Engineer in the Financial Markets - Technology, Digital Sales support team, you'll play a key role in supporting Digital Sales applications and proactively monitor the applications and systems to avoid critical impacts to the production environment. This will involve Incident / Problem / Change Management, amongst a number of tasks within this role to ensure a reliable and stable environment.
Digital Sales team oversees the production support for Digital Sales applications to ensure consistent, protected, and reliable services, including visibility of the health, flow and stability of the applications, 24/7. Our core priority is to ensure ANZ is resilient and well-placed to respond to disruptions when they occur.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Location: Bengaluru, India.
Role Type: Permanent, Fulltime
What will your day look like?
As a Service Reliability Engineer, you will be responsible for, but not limited to:
Design and implement software / tools that improves the stability, scalability, availability and latency of Digital Sales applications
Be a problem solver and ensure high availability of our production system
Create solutions and automation that prevent issues from recurring
Construct effective systems to monitor the health of the platform and proactively handle outages
Work in collaborative teams to build innovative solutions
Share the on-call & shift rotation and be an escalation contact for incidents
Participate in the documentation effort through precise transcripts of incident post-mortems, problem description and overall quality documentation
Utilises tools and practices to build, verify and deploy solutions in the most efficient ways, enhancing tech division capabilities
Implements a culture within the Tribe and the Chapter, encouraging best practices around reviews, quality and documentation
Contributes to Engineering communities, meetups and conferences to promote technology development culture and practices
Provide ongoing support for platforms as required e.g. problem and incident management
Creates estimates and continuously reviews demand within the individual Squads/teams
May create, understand and monitor application metrics
Strong communication skills especially in responding and regularly updating users / stakeholders in regards to issues / outages
Proactive engagement with a clear focus on SLA deliverables, and pre-emptive measures to prevent issues or mitigate outage timeframes
What will you bring?
To grow and be successful in this role, you will ideally bring the following:

• Have a thirst and willingness to expand knowledge with new technologies bringing benefits into the Team
• Experienced working with operations and architecture groups developing scalable and supportable solutions (desired but not mandatory)
• Experience with building & maintaining complex, scalable, and distributed systems
• Good understanding of Software Engineering and Computer Science principles
• Understand customer needs to make sound judgments
• Pay attention to the detail and demonstrates problem solving capability to develop and deliver quality solutions
• Understanding of current state landscape and relevant technologies
• Has a broad understanding of how to apply New Ways of Working to their role

Specialised Skills

• Hands-on expertise in Windows servers administration and troubleshooting
• Hands-on expertise in Linux / Unix
• Experience in AWS Cloud is preferred
• Programming and scripting fundamentals preferred
• A desire to write tools and applications to automate work rather than do everything by hand.
• Experience in standardised systems configuration/installation/deploy tools -uDeploy.
• Strong problem solving/troubleshooting skills
• Experience in Configuring and using Monitoring Tools for Issue detection and Investigative purposes (Splunk / ITRS)
• Experience in Managing Assets / Incidents / Problems / Change in appropriate tools (eg. Service Now)

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number 93277.
Job Posting End Date
19/05/2025 , 11.59pm, (Melbourne Australia)