Job Description

What we want to accomplish and why we need you?



Haptik is a leader in Conversational AI, offering commerce, marketing and customer care solutions, having reached over 500 million devices, and processed over 10+ billion AI driven interactions over the past decade. Haptik has been at the forefront of the AI revolution, which today is at the center of the world's attention. We have built a robust set of technology and tools that enables both enterprises and SMBs to engage better with consumers. With a 250+ strong team, including some of the finest minds in the industry, Haptik is truly poised to lead the AI paradigm shift for many decades to come.



What will you do every day?



Design, build, and maintain high-performance, scalable, and secure backend services that power Haptik's conversational AI products.



Own the complete lifecycle of features -- from requirements gathering, technical design, development, testing, deployment, to monitoring in production.



Write clean, efficient, maintainable code and perform peer code reviews to uphold engineering excellence.



Work closely with cross-functional teams -- Product, QA, DevOps, and Client Engineering -- to deliver features that create real impact for enterprise customers.



Identify system bottlenecks, troubleshoot production issues, and drive continuous improvements in performance and reliability.



Contribute to architectural discussions and influence decision-making with strong technical judgment.



Ensure industry-best practices in CI/CD, security, observability, and documentation.



Mentor junior engineers and help uplift the overall technical strength of the team.



Stay curious, bring new ideas, and help shape the evolution of Haptik's backend technology stack



Ok, you are sold, but what are we looking for in the perfect candidate?



Strong backend fundamentals with proficiency in Python.



Experience building and scaling distributed, event-driven, and microservices architectures.



Solid knowledge of databases - both relational (MySQL/Postgres) and NoSQL (MongoDB/Redis/Cassandra), along with experience in query optimization.



Hands-on experience working with cloud-native environments (AWS/GCP/Azure) and containerization tools (Docker, Kubernetes).



Understanding of system design, caching strategies, message queues, and API performance tuning.



Familiarity with CI/CD pipelines, automated testing, and monitoring/observability tools.



Strong focus on robustness, security, and clean code.



A product mindset - ability to understand "why" we are building something, not just "what".



Comfortable owning technical decisions and driving initiatives independently with minimal supervision.



Collaborative communicator who actively participates in reviews, discussions, mentorship, and problem-solving with the team.



An eagerness to learn, adapt, and thrive in a fast-paced, high-impact environment.

Requirements:

7+ years of experience building highly scalable, resilient backend services in production.



Strong expertise in Python, with hands-on experience using Django (preferred), Flask, or FastAPI.



Proven experience in designing normalized and efficient database schemas for large-scale applications.

Strong knowledge of SQL & NoSQL databases:

MySQL / PostgreSQL



MongoDB



Elasticsearch for distributed search and analytics



Experience working with in-memory data stores such as Redis or Memcached for caching and high-throughput use cases.



Proficiency with Git and experience working in an Agile/Scrum environment (Jira exposure a plus).



Good understanding of scalable system architecture, performance tuning, concurrency, and distributed systems principles.

Hands-on experience with:

Docker and containerized deployments



Message brokers like RabbitMQ / Kafka / MQTT (bonus if used in production workloads)



Web servers like Nginx / Apache



Cron jobs, automation, background workers



Exposure to cloud platforms (AWS/Azure/GCP) -- Lambda/Serverless experience is a strong plus.



Familiarity with monitoring and log analytics tools such as Kibana / Grafana.



Excellent communication and collaboration skills -- able to influence and mentor engineers.



A strong team player with a self-driven, ownership-first mindset.



Bachelor's or higher degree in Computer Science or a related engineering field.



Requirements is such a strong word. We don't necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you've done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

On a roll:

Strategic investment of $100 million from Jio Platforms Limited

Great team:

You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.

Great culture:

The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.

Huge market:

Disrupting a massive, growing AI market that is poised to change the way we live all our lives.

Great customers:

Dream11, Byjus, Ola Cabs, PayTm. These are not only the largest unicorns in India but also some of Haptik's customers. Starhub, DIFC, Zurich Insurance are amongst some of the notable global names.

Impact:

A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion!