Responsible for creating, validating, and managing order forms/contracts for Google services. The role ensures accuracy of customer requirements captured by Field Sales Representatives (FSR), translates them into compliant order forms, and facilitates a seamless deal execution process. The DSS collaborates with SMEs, QA, and sales teams to ensure compliance, efficiency, and customer satisfaction.
Key Responsibilities:
Order & Contract Creation
Review requirements provided by Field Sales Representatives (FSR) and validate customer account details.
Prepare order forms/contracts including order#, services availed, unique user IDs, legal contact information, and email IDs.
Ensure completeness, accuracy, and compliance of order data with policies and guidelines.
Update internal systems with validated order information.
Renewals Management
Process renewal cases by validating order forms/contracts.
Update Q+ and other internal tools with accurate renewal information.
Deal Structuring & Compliance
Ensure orders/contracts align with Google's commercial and legal frameworks.
Perform approval vs policy and approval vs contract checks prior to submission.
Collaborate with SMEs for order form/contract review and incorporate feedback.
Stakeholder Collaboration
Provide clarifications to internal stakeholders regarding order details when required.
Support escalations by providing accurate order data and documentation.
Quality & Process Adherence
Follow standard operating procedures (SOPs) for deal creation and documentation.
Ensure orders pass through QA checks and address feedback promptly.
Minimize repeat errors through proactive error-proofing of order forms.
Maintain high accuracy rates to reduce client-found defects.
Skills & Qualifications:
Graduate equivalent in commerce/finance background preferred
Work Schedule:24x7 rotation shifts.
1-3 years of experience
in deal desk, renewals, provisioning, sales operations, order management, or contract management.
Strong knowledge of order form/contract creation processes.
Excellent attention to detail, analytical ability, and compliance orientation.
Excellent written and spoken English skills.
Strong verbal and written communication skills for cross-team collaboration.
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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