Job Description

As Senior Manager of Clinical Development within our DSE team, you will:


Lead a high-performing engineering team focused on

healthcare escalations, automation, and EHR integrations

. Drive

critical escalation management

, ensuring root cause resolution and sustainable fixes for high-severity healthcare system issues. Define strategy and roadmap for

automation, observability, and AI/ML adoption

, improving reliability, predictive monitoring, and self-healing capabilities. Partner with healthcare customers on

EHR modernization, interoperability, and clinical trial data integrations

while ensuring compliance with standards such as HIPAA, FHIR, and HL7. Build a culture of

continuous improvement

through playbooks, metrics dashboards, and knowledge sharing. Mentor and grow the team, fostering

technical excellence, leadership development, and customer-first ownership

. Collaborate cross-functionally to influence product roadmaps and represent DSE as a

thought leader

in improving healthcare integration and clinical reporting reliability.

Qualifications

Bachelor's or Master's in Computer Science, Engineering, or equivalent technical field. 12+ years of experience in healthcare IT, clinical systems, or enterprise integrations, with at least 5+ years in leadership roles. Proven track record in managing critical healthcare system escalations under high-pressure conditions. Strong expertise in healthcare data standards: HL7, FHIR, X12, EHR integrations, and clinical reporting systems. Experience with automation, diagnostics, and observability tooling for regulated environments. Deep understanding of healthcare compliance (HIPAA, 21 CFR Part 11, GxP, and interoperability mandates). Hands-on expertise in

AI/ML applications in enterprise support

, including: + ML models for

anomaly detection, log analysis, and predictive escalation management

.
+

Generative AI for guided troubleshooting, documentation, and automated remediation workflows

.
+ AI-powered

observability and monitoring systems

for proactive error detection and prevention.
+ Knowledge of

explainable AI frameworks

and alignment with healthcare compliance (HIPAA, FDA, EU MDR).
Exceptional stakeholder management and executive-level communication skills. * Demonstrated ability to influence product direction through field learnings in healthcare and clinical development.