Job Description

DESCRIPTION

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Do you want to influence the experience of millions of customers? Do you want to work in a collaborative environment that impacts products from across the company? Our team owns and build customer-facing experiences - Your Orders, Order Details, searching order history - which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Your solutions will provide the data needed to anticipate and resolve customer's questions before they are asked. At Amazon, we are known for our customer obsession.



As a SDM on this team, you will be responsible for hiring and leading a team of engineers in designing and building innovative delivery experience for our customers. You will work with a diverse, talented, experienced, tech, product, and UX team members. You will innovate to design simple but scalable solutions for problems never solved before that enforce Amazon's Customer Obsession. You will have the opportunity to work with business partners, senior leadership and engineers, influence and drive product vision and lead the design of our systems.



Key job responsibilities

Hire, lead and develop a high performing team of engineers which owns a set of services that power post purchase experience for Amazon across 23 countries. Strong abilities to partner with stakeholders across product, tech and other teams within Amazon Stores org that leverage our services and deliver on team/ organization goals Defining the strategy and product/technical roadmap Maintain a high bar on resiliency and operational health of the systems owned by your team Drive yearly and quarterly roadmap planning making right tradeoffs / judgment calls depending on the technical and business needs


A day in the life

1:1 with engineers in your team, stakeholders and leaders Participate in team rituals - Sprint planning, Daily stand up, Sprint demo, backlog grooming Monitor / improve operational health of the systems owned by your team - Ticket analysis, software risks Roadmap development working with product team and Senior engineers Mentoring and career development of engineers in your team

BASIC QUALIFICATIONS

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7+ years of engineering experience 3+ years of engineering team management experience 8+ years of leading the definition and development of multi tier web services experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or program management teams Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

PREFERRED QUALIFICATIONS

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Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.