Job Description

About HighLevel:

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role & Team:

Workflows in HighLevel are a key part of our automation platform. They handle important tasks like following up with leads, onboarding clients, and scheduling appointments. Workflows connect with different modules, such as Contacts, Calendars, Email, SMS, Calls, Triggers, Webhooks, and external APIs. This makes them complex and dynamic.

As an SDET3 for Workflows, you will test these flows from start to finish. Your job is to make sure they are reliable, even at large scale. You will work with both backend and UI parts of the system, and you will team up with people from different groups. This role is important and involves many testing challenges.
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Requirements:

5+ years of experience in testing web applications or B2B SaaS platforms Strong experience with test automation (Playwright, Selenium, Cypress, etc.) Experience with API testing (Postman, JMeter) and performance validation Demonstrated experience in building internal QA tools or contributing to shared test libraries to improve team scalability and efficiency Solid understanding of system design principles and how distributed systems affect quality, performance, and reliability Familiarity with HTML/CSS/JavaScript and browser debugging tools Knowledge of version control systems (Git) Solid understanding of Agile methodologies (Scrum, Kanban) Hands-on experience with CI/CD and cloud environments (Docker, Kubernetes, GCP/AWS) Comfortable designing test strategies for microservices-based architectures, event-driven systems, or third-party integrations Ability to work independently and own delivery of complex quality projects Prior involvement in test framework design or enhancements
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Responsibilities:

Driving end-to-end quality for assigned features, ensuring risk identification and complete test coverage from day one Building and maintaining robust UI/API automation suites using Playwright and related tools Developing internal tools and contributing to shared QA libraries to boost team-wide efficiency Consistently delivering tasks on time with proactive communication and quick issue resolution Ensuring 90%+ automation coverage for all new features and gradually improving test coverage for legacy modules Actively contributing to the codebase through daily PRs and extending existing automation frameworks Debugging effectively using Docker/Kubernetes and tracing issues in cloud environments like GCP and AWS Playing a key role in daily triages, sprint planning, exploratory testing, and release readiness Mentoring junior SDETs, while closely collaborating with developers, PMs, and customer support
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Bonus skills:

Hands-on experience with CRM platforms or marketing automation tools Demonstrated thought leadership through contributions to tech blogs, whitepapers, or public speaking at conferences and meetups Exposure to backend codebases related to the modules/features under test, enabling deeper debugging and more effective collaboration with developers

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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