Job Description

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

What you'll do

Own services end?to?end:

Design and ship multi?tenant services (checkout, payments orchestration, subscriptions, settlement & reconciliation, invoicing, tax hooks).

Integrate payments at depth:

Add PSPs and local methods (cards/3DS, UPI, wallets, BNPL) with resilient webhooks and strictly

idempotent

APIs.

Model money correctly:

Implement an append?only

double?entry ledger

; use event sourcing/CQRS where it meaningfully improves correctness and scale.

Raise the quality bar:

Ship production?grade code with contract, integration, property?based, and performance tests; instrument everything with

OpenTelemetry

.

Run it like you own it:

Operate on

GKE (GCP)

with CI/CD, canaries, autoscaling, SLIs/SLOs, incident response, and on?call participation.

Collaborate & mentor:

Partner closely with PM/Design and mentor SDE I/II engineers to multiply team impact.

What you'll lead

Cross?service designs

that connect orchestration ledger reconciliation with clear contracts and failure?mode analysis.

Reliability strategy:

Define SLIs/SLOs, capacity models, and multi?region failover plans; drive DR and chaos drills.

Data lifecycle:

Establish data retention/archival strategies compliant with regulatory requirements.

Engineering excellence:

Level?up design reviews, postmortems, and technical strategy across the Payments & Commerce domain.

Minimum Qualifications

3-6+ years

building backend services, with strong

TypeScript/

Node.js

and

NestJS

experience. Practical expertise with

MongoDB

and/or

Firestore

(transactions, indexing), plus cache design with

Redis

and

event?driven architecture

(Kafka,

GCP Pub/Sub

). Strong grasp of distributed systems fundamentals:

idempotency

, retries/backoff & jitter, message ordering, de?dup/outbox for "

exactly?once?ish

" processing,

race conditions

,

concurrency control

, and eventual consistency. Hands?on with

Kubernetes

and at least one cloud (

GCP

preferred); familiarity with

secrets/KMS

and

PCI

basics. Deep testing discipline: unit, integration, contract, and performance testing.

Schema design:

Design and plan schemas with a focus on scalability and backward compatibility. Strong

problem?solving

and

debugging

skills.

Nice to have

Frontend:

Vue 3 + Vite.

Data & analytics:

BigQuery, Dataflow/Beam, Snowflake.

Multi?region design:

Experience with latency budgets and consistency trade?offs.

Observability at scale

and hands?on chaos/DR practice. Prior experience at a

fintech, payment processor, or e?commerce

company.

What success looks like (first 6-12 months)

You

own 1-2 services

from design production with

P99 latency targets

met and

zero Sev?1s

caused by your changes. Failure

retry rates drop by >30%

through improved idempotency and retry/backoff policy. Codebases are

measurably cleaner

(coverage up, linting strict, typed contracts) and you actively

mentor 2+ engineers

. You define or sharpen

SLIs/SLOs

, capacity models, a

multi?region failover plan

, and

data retention/archival

standards for your area.


The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.