Job Description

Bangalore, Karnataka

Engineering - Engineering API /

Full-Time /

On-Site

Plivo is a leading technology company transforming customer engagement for some of the world's largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle--from acquiring, engaging, and supporting customers--through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.

Key Responsibilities

+ Design, develop, and deploy full-stack features using React, Python, Go, Redis, Postgres, and other technologies.
+ Implement responsive and intuitive user interfaces using modern frameworks like ShadcnUI/Tailwind CSS.
+ Develop robust backend services and APIs using Python, Go, and other languages, and integrate them with frontend applications.
+ Own the end-to-end lifecycle of features--from scoping and design to deployment and monitoring.
+ Build scalable microservices that power core messaging platforms (SMS, MMS, WhatsApp, RCS).
+ Integrate and manage payment workflows, including card handling, recharge, and invoicing.
+ Develop and maintain Airflow DAGs for billing automation and reconciliation tasks.
+ Write clean, modular, and production-grade code in GoLang and Python.
+ Ensure comprehensive unit, functional, and regression testing to prevent defects and regressions
+ Leverage AI tools like GitHub Copilot, Cursor, and LLMs to enhance development productivity.
+ Collaborate with Product, DevOps, QA, and Support teams to deliver high-quality outcomes.
+ Monitor production systems and own observability, performance, and reliability.
+ Optimize CI/CD pipelines for rapid and safe delivery of backend services.
+ Participate in code reviews and enforce best practices in architecture and design.
+ Design systems for high availability, throughput, and low-latency processing at a global scale.
+ Embrace a strong ownership mindset in a fast-paced, engineering-driven environment.

Qualifications:

+ Proven experience in full-stack web development, with focus on creating products from scratch.
+ Proficiency in React and the modern JavaScript/TypeScript ecosystem.
+ Strong experience in building and maintaining large-scale distributed backend systems.
+ Exposure to AI-assisted development tools like GitHub Copilot, Cursor, or LLMs is a must -- we expect engineers to actively leverage modern tooling for efficiency and quality.
+ Proficiency in one or more backend languages such as GoLang or Python.
+ Solid understanding of REST APIs, microservices architecture, and event-driven systems.
+ Hands-on experience with PostgreSQL and familiarity with Redis for caching or low-latency access.
+ Exposure to workflow orchestration tools like Apache Airflow is a plus.
+ Familiarity with AWS services such as EC2, RDS, S3, ECS, and Lambda.
+ Experience with CI/CD pipelines and container-based deployments.
+ Ability to write robust unit, integration, and regression tests.
+ Working knowledge of Git and collaborative development practices.
+ Strong analytical, debugging, and problem-solving skills.
+ Proven ability to work in a fast-paced, ownership-driven environment with a strong bias for action.