Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Essential Responsibilities:

• Work with Reporting & Analytics team and Architecture team to capture functional and define technical requirements to design and deliver exceptional customer experience with Salesforce CRM Analytics (CRMA)
• Define and design integration architecture to CRMA using out of the box CRMA connectors or bespoke solutions using CRMAs Data API
• Define, design, and build CRMA data flows, datasets
• Define and design secure analytic solutions for various personas; thru the creation of CRMA dashboards, reports and applications.
• Define and create CRMA data-mapping recipes
• Collaborates with product team members (UX, architects, and product management) to create secure, reliable, scalable software solutions
• Writes custom code or scripts to automate infrastructure, monitoring services, test cases, to do destructive testing to ensure adequate resiliency in production
• Collaborate cross-functionally with business and other IT teams across Delta
• Champion development and integration standards, best practices, and their related deliverables
• Aim to deliver processes and components that can be maintained by the business into the future using native features and functions whenever possible
• Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the businesss requirements
• Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce
• Work to continually understand the new features added to Salesforces' products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade
• Knowledge of Salesforce CRMA (Tableau CRM), AWS , good understanding of API, Microservices development.
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Identifies, implements, and shares technical solutions that can be used across the portfolio
• Identifies product enhancements to create a better experience for the end users
• Research and/or investigate technical issues impacting the organization and recommend solutions
• Provides application support for software running in production
• Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing
• Triages high priority issues and outages as they arise
• Participates in learning activities around agile software development and development core practices, and mentors other team members in these best practices

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools
• Experience debugging components and code built by other developers and understand how to get to the root of the issue
• Knowledge of Cloud-native development, RESTful APIs, and stateless microservices architectures
• Must have 2+ years of experience designing and implementing solutions for the ingestion of large volumes of data by Salesforce CRM Analytics (CRMA), formerly Tableau CRM, including creation of CRM datasets
• Minimum 2 years of experience developing of BI and Analytics solutions, use of large complex data with visualization tools like Tableau, Cognos, Power BI, CRMA
• Experienced with integration of Salesforce TCRM (tableau CRM) design, development and integration with Experience Cloud implementations.
• Knowledge of Jboss, Websphere,AWS with background in API, Microservices development.
• Knowledge of AWS services like Lambdas, S3, SQS, SNS, EC2, Code Pipeline, Athena, DynamoDB, RDS.
• Strong understanding of networking fundamentals and virtual networks from a cloud point of view
• Able to independently create and maintain automation test jobs and execute as part of a CI/CD pipeline.
• Experience of working in distributed agile teams using agile frameworks such as SCRUM , SAFe, XP etc.
• Knowledge of CI/CD and DevOps practices; with tools such as Git/Gitlab, Jira/VersionOne/Agility, Jenkins/Terkton, Gradle, Ansible
• Ability to clearly communicate and coordinate with peers, product owners, and cross functional teams and design a relevant and time to market solution.
• Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation
• Ability to quickly adapt to new tools and evolving technologies.
• Proactive in nature with customer satisfaction as a primary goal
• Embraces Diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Design Thinking
• Ensure code quality and documentation for supporting application post deployment.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Salesforce Certifications are great and Trailhead badges are good, but real-world experience in Salesforce and other platforms is best
• Experience with or demonstrated willingness to learn Salesforce marketing cloud, particularly how to build integrations to populate data extensions and trigger journeys.

ID- DELVC15