Job Description

JOB DESCRIPTION SFDC Configurator [for enhancement requests] for the IQVIA OCE Technical Offerings team to support their Salesforce systems on SFDC Sales cloud for managed services team .Work on APEX coding as per Client needs .Work with the existing admin and managed services, product, implementation teams to establish and maintain best practices in Salesforce configuration management .Complete internal product certifications .Design, develop, test, document, and deploy high quality business solutions on the SFDC sales cloud platform based on industry best practices and business needs for any enhancement requests (Change Requests) .Quickly understand the healthcare domain, CRM product\'s various modules on SFDC sales cloud from the business standpoint .Design solutions using existing architecture for any enhancement requests by doing the proper impact analysis .Participate and contribute in team discussions and share learnings among other CRM Configurators & Admins .Manage configuration changes due to incidents/issues/defects after impact analysis .Support Salesforce.com configuration tasks such as field/page updates, workflows, process builder, automated approvals .Participate in complex technical discussions with clients, clearly articulate options, benefits and recommendations .Quick learning on the key skills required .Should have supported clients on live production environment on SFDC sales cloud .Good team player who can work independently with onsite stakeholders, Confident and good communicator .Should technically sound enough to handle end-to-end support activities .Quick ramp up on the existing product/process and provide solution/support at a faster speed .To participate in project handover activities, understand the BRD documents, to be able to perform the enhancement activities post hyper care period .Take responsibility to write unit test case and execute them by following configuration life cycle processes .Keeping all stakeholders appraised about all the important technical issues, incidents, problems, progress and status. .To participate in a regular internal status follow-up of the project with leads and other managers and provide honest and clear updates .To participate in audits and ensuring that no NCs found .Willing to work in shifts [mostly during UK/Europe shift hours, 1 PM IST to 10 PM IST] to support global clients. Thank you in advance for your thoughtful consideration of this request and to request to process this on priority. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

Monster