Job Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.


We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Customer service plays a crucial role in building trust, enhancing

guest experiences, and ensuring smooth journeys. It involves assisting travelers with

bookings, resolving issues promptly, providing accurate information. At Traveler &

Partner Service Platform, We are building contact centre technologies for better

customer and agent experiences.

Business Contribution/Impact:

Within the

Traveler & Partner Service Platform

(TPSP)

, Omnichannel services are built on Amazon Connect's contact and routing

technology, replacing legacy CCaaS solutions for chat and voice. These services power

authentication, authorization, user onboarding, and agent scoring capabilities that are

critical to secure and seamless customer interactions. By leveraging AI-driven

experiences--such as natural language voice self-service and personalized routing

based on customer context--we are enhancing efficiency, improving agent

effectiveness, and delivering more tailored experiences that align with EG's evolving

business and brand needs.

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What you'll do:

Collaboration

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Work closely with peers and cross-functional teams to understand dependencies

and contribute to shared problem-solving.

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Participate in communities of practice to exchange knowledge and improve

engineering practices.

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Leadership and Mentoring

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Proactively learn new technical skills, especially in backend engineering and

related technologies.

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Share learnings with teammates to improve overall team effectiveness.

Systems and Technological Integration

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Understand relationships between backend applications, databases, APIs, and

infrastructure.

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Apply this understanding when integrating systems or troubleshooting issues.

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Application Development / Programming

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Design, develop, and test backend applications and services to meet functional

and non-functional requirements.

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Write clean, maintainable, modular, and optimized Java code using frameworks

such as

Spring Boot

.

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Implement and optimize

database queries and schema designs

to meet

application data needs.

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Participate actively in

code reviews

, providing constructive feedback and

clarifying implementation details.

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Systems Thinking

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Collaborate with stakeholders to gather perspectives and contribute to solution

design.

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Identify opportunities to improve processes and workflows within the team.

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Apply a systems-thinking approach to ensure people, process, and technology

considerations are accounted for in solutions.

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Innovation

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Identify inefficiencies in code, APIs, or system performance and propose

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improvements.

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Contribute ideas for evolving the codebase, architecture, or development

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practices.

Technical Communication / Presentation

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Document technical solutions and key design decisions clearly for team

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reference.

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Communicate effectively during discussions, retrospectives, and when sharing

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outcomes (e.g., postmortems or RCA reports).

Who you are:

Qualifications

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Bachelor's or Master's degree in Computer Science, Engineering, or related

technical field, or equivalent professional experience.

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2-4 years of professional backend development experience.

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Technical Skills & Experience

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Strong proficiency in

Java

with experience in frameworks like

Spring / Spring

Boot

.

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Solid understanding of

object-oriented design, data structures, algorithms,

and design patterns

.

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Experience in building and maintaining

RESTful APIs / microservices

.

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Hands-on experience with

SQL / relational databases

(e.g., MySQL,

PostgreSQL) and exposure to

NoSQL

stores is a plus.

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Familiarity with

message queues, caching, and distributed systems

concepts

.

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Experience with

unit testing, integration testing, and monitoring tools

.

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Good understanding of

CI/CD pipelines

, version control (Git), and build tools

(Maven/Gradle).

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Ability to debug, troubleshoot, and resolve production issues within defined

SLAs.

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Exposure to

cloud environments

(AWS, GCP, or Azure) is a plus.

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Soft Skills & Responsibilities

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Ability to

design and implement moderately complex backend systems

with

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guidance.

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Writes clean, testable, and maintainable code following best practices.

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Collaborates effectively with cross-functional teams (frontend, QA, product,

DevOps).

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Understands how project deliverables align with business needs.

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Provides input in technical discussions and contributes to improving system

reliability and performance.

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Mentors junior engineers when needed.

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Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.


We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.


Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group(TM) Media Solutions, Expedia Local Expert, CarRentals.com(TM), and Expedia Cruises(TM). 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50


Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.


Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.