Job Description

Job Category: Product Development
:
The IC4 Principal Software Engineer role is integral to the success and scalability of the OCEAN service, a mission-critical platform supporting real-time incident management and operational alerting across cloud environments. This role emphasizes backend development and requires candidates capable of independently designing, implementing, and optimizing complex features within scalable, cloud-based systems. The position demands proficiency in building robust APIs and backend services, ensuring OCEAN remains a high-performing and reliable solution for internal and external users. Strong operational expertise is essential, including the ability to set up and maintain CI/CD pipelines, implement monitoring tools for distributed systems (e.g., structured logging, metrics, and Grafana dashboards), and troubleshoot effectively to ensure operational excellence.
A deep understanding of distributed systems is critical for maintaining the scalability, fault tolerance, and high availability of OCEAN, as the service processes large volumes of data and integrates with other critical platforms. Candidates should demonstrate an ability to identify and address performance bottlenecks, optimize workflows, and enhance system resiliency. Clean, maintainable coding practices are highly valued, as is the ability to proactively improve engineering standards, processes, and tooling to meet the evolving demands of the OCEAN service. Strong communication skills are essential, as the position involves close collaboration with cross-functional teams to ensure alignment and timely delivery of new features.
The ideal candidate is a quick learner, capable of making impactful contributions to OCEAN from day one. Additionally, experience with app development, particularly in UX or mobile platforms, is a strong plus, as it aligns with OCEAN's goal to expand its reach and deliver intuitive user experiences. This role offers an opportunity to work on a highly visible service that is vital to operational success and customer satisfaction.
Career Level - IC4
Responsibilities:
As a member of the OCI Messaging services team, you will work our product team and other engineering teams to define new features for our customers. You'll design those features and then write code to build + operate them. You will help operate our service, troubleshoot problems and generally support our customers. You'll provide technical and project leadership to other software engineers on our team. You will take an active role in the definition and evolution of standard practices and procedures. Define specifications for significant new projects and specify, design and develop software according to those specifications. You will perform professional software development tasks associated with the developing, designing and debugging of software applications or operating systems.
As a Principal Member of Technical Staff you will be working closely with software engineers from the various cloud service teams to build secure services and infrastructure that are fundamentally sound and efficient. Your influence over the design of the full system architecture is critical. You should be familiar with all levels of the software, hardware, and network stack; while having a deep knowledge in a few. Intellectual curiosity and an excitement for solving complex problems of complex massive systems is a must. You should value simplicity and usability as well as security and work comfortably in a collaborative, agile environment.
Qualifications:

• 6 - 10+ years experience delivering and operating large cloud scale, highly available distributed systems.
• Strong knowledge of C, C++, Java, and experience with scripting languages such as Python, React.
• Familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures.
• Strong knowledge of databases, NoSQL, storage and distributed persistence technologies.
• Strong troubleshooting and performance tuning skills.
• Virtualization experience would be a huge plus.
• BS or MS degree or equivalent experience relevant to functional area.

About Us:
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