Job Description

Business Unit:
MEDHOST provides market-leading enterprise, departmental, and healthcare engagement solutions to healthcare facilities nationwide. Our integrated product portfolio includes intuitive, cloud-based clinical, financial, and operational systems, including YourCare Everywhere, a robust consumer health and wellness engagement platform. Our wide range of services--including hosting, outsourcing, marketing, and consulting--is transforming how clinicians and hospital leaders operate and collaborate, driving measurable operational, clinical, and financial improvements in healthcare IT.
Job Summary:
The Software Deployment Upgrade Analyst is responsible for overseeing and executing software system upgrades, ensuring they are performed efficiently, accurately, and with minimal disruption to customer environments.
Primary Functions:

• Stage EDIS release upgrades and verify versions.
• Upgrade EDIS test servers and perform production upgrades for MEDHOST EDIS customers.
• Conduct post-upgrade validation checks (e.g., server reboots, service status).
• Troubleshoot EDIS test server issues and collaborate with escalation resources.
• Coordinate upgrade activities across teams and stakeholders.
• Monitor dayend before and after release upgrades.
• Perform pre-installation checks and respond to upgrade-related inquiries.
• Monitor upgrades via the version control panel.
• Escalate issues to development or appropriate support teams.
• Maintain detailed records in Salesforce, including upgrade tasks, errors, timestamps, and locks.
• Manage contract document uploads and validations as needed.
• Send enterprise release images and conduct preloads.
• Restart Linux services or servers during US CST overnight hours when required.
• Address software deployment case backlog.
• Manage team email and shared inbox in a timely and accurate manner to ensure customer satisfaction.
• Collaborate with management on project execution.
• Attend relevant MEDHOST or job-related training sessions.
• Work flexible hours, including nights, weekends, and holidays.
• Perform additional duties as needed to support MEDHOST clients.

Work Mode: Remote
Shift Timings: 10:30am to 7:30pm IST - Tuesday to Saturday
Location: Remote
What We Are Looking For:

• 3-5 years of experience with IBM iSeries/AS400 (training available but strongly preferred).
• Familiarity with Linux and Tomcat services.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and IIS.
• Preferred experience in Microsoft Server and SQL Server administration.
• Ability to maintain confidential information.
• Strong customer service orientation with a sense of urgency and escalation capability.
• Eligible background per company hiring standards.

What Would Make You Stand Out:

• MEDHOST Customer Support experience is a plus.

Soft Skills/ Behavioural Skills:

• Strong critical thinking and proactive approach.
• Excellent written, verbal, and proofreading skills.
• Detail-oriented, well-organized, and capable of multitasking.
• Flexible, professional, and calm under pressure.

Benefits:

• Annual Public Holidays as applicable
• 30 days total leave per calendar year
• Mediclaim policy
• Lifestyle Rewards Program
• Group Term Life Insurance
• Gratuity
• ...and more!