Job Description

Software Asset Management (SAM) Technical Manager
(Specialist) IT Technical Tool Manager (for Software Asset Management Service)
The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
Role Overview
The IT Tool Technical Manager will report to the IT Technical Lead and play a crucial role in supporting the technical aspects of Software Asset Management (SAM) service across the organization. This position will focus on the technical implementation, maintenance, and support of SAM tool, ensuring high reliability, performance, and security.
The IT Tool Technical Manager will be part of a center-led Software Asset Management Service to ensure compliant, cost effective and efficient utilization of software in partnerships with Software Owners across our company.
Our company is driving a multi-year IT transformation that requires an operationally and technically focused SAM Service to support the effective utilization of third-party software as underpinning technologies in support of our broader overall IT initiatives of moving to the cloud, data and analytics and an agile product team centric operating mode as key elements of the IT change.
In addition, this role is expected to work as an advocate and expand the utilization of SAM services and data as a foundational element within IT to deliver breakthrough results, driving overall innovation and automation.
This position operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities through the efficient management of software products. We collaborate internationally to deliver the services and solutions that enables the commercialization of our medicines, vaccines, and Animal Health products.
What will you do in this role
Technical application (SAM Tool) Maintenance and Support

• Application Management: Oversee and optimize SAM tool currently Flexera One.
• Technical Support: Provide Level 1.5, 2, and 3 support.
• User Assistance: Assist users with access and usage.
• Error Resolution: Identify and resolve software errors.
• Maintenance: Keep applications updated and compliant.

Technical Application (SAM Tool) Environment Operation and Support

• Service Management: Oversee application services.
• Project Management: Lead upgrades and feature implementations.
• Integration and Optimization: Integrate with external apps and enhance productivity.
• Data Management: Manage data interfaces and database optimization.
• Technical Configurations: Perform SAM tool configurations and environment checks.
• System Health Monitoring: Monitor system health and troubleshoot issues.

Technical (SAM Tool) Application Implementation Services

• Implementation Guidance: Guide new tool implementations through integrations, migrations etc
• Deployment Services: Facilitate live deployment and prepare the organization.
• System Integration: Ensure seamless integration with existing systems.

Additional Responsibilities

• Documentation and Reporting: Maintain technical documentation and prepare detailed reports.
• User Analysis and Support: Conduct user analysis and address SAM tool adoption and data capture
• Automation and Scripting: Automate processes and resolve technical blockers.
• Stakeholder Engagement: Implement stakeholder engagement plans and collect feedback.
• Coordination: Coordinate across teams for SAM tool updates and report to both functional and project managers.

What should you have

• Bachelors degree in Information technology, Computer Science, Finance, Business or any Technology stream.
• 3+ years of technical experience IT System Management Experience (preferably in ITAM)
• Technical familiarity (such as maintenance, support, implementation) with ITAM tool such as Flexera, ServiceNow or others
• Familiarity with data visualization or AI tools ( eg Tableau, Power BI, Excel, R, and MATLAB or others)
• Proficiency in programming language such as Java, Python, SQL, and C# or others for data management and analysis is an advantage

• Ability to provide technical support and resolve complex issues.
• Understanding of software asset management lifecycle processes is an advantage

• Strong analytical skills to interpret data
• Ability to work individually, as well as in a team and collaborate with others.
• Effective communication skills to present findings and insights clearly
• Ability to learn complex technologies quickly.
• Product and customer-centric approach.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.
Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join usxe2x80x94and start making your impact today.
#HYDIT2025
Current Employees apply
Current Contingent Workers apply
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements: Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date: 05/15/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.