Job Description

Job Title:

Soft Skills & Voice Process Trainer - BPO Industry

Company:

[Acme Creation pvt Ltd ]

Location:

Bhestan, Surat, Gujarat, India

Employment Type:

Full-Time

Department:

Training & Development

Experience Required:

2-5 years (BPO Training Experience)

Salary:

?20,000 - ?35,000 per month (based on experience & skills)

Company Overview

Join a growing organization focused on delivering high-quality customer experiences. We are seeking a dynamic and experienced

Soft Skills & Voice Process Trainer

to empower our tele-calling and customer service teams with effective communication, objection handling, and impactful call delivery skills.

Key Responsibilities

Conduct training sessions for new joiners and existing staff on: Soft skills and communication techniques Effective voice modulation, tone, clarity, and empathy Customer call etiquette and professional behavior Handling objections and difficult customer interactions Building trust and rapport over the phone Design, update, and implement training materials and call scripts Deliver mock call simulations and role plays Monitor and evaluate trainees' progress through assessments Provide one-on-one coaching and feedback to improve performance
Skills & Qualifications

Bachelor's degree in any discipline (preferred) Minimum 2 years of experience as a Trainer in the BPO/call center industry Excellent spoken and written English; Hindi or regional languages a plus Strong knowledge of customer service techniques, call handling, and behavioral training Ability to engage and energize participants Good understanding of BPO call dynamics (Inbound/Outbound/Voice process) Empathetic, patient, and able to inspire confidence in trainees
Preferred Traits

Passion for teaching and mentoring Strong interpersonal and presentation skills Result-driven with a positive attitude Ability to adapt training based on learner levels and business needs
Work Timings

Full-time, 6 days a week

9:30 AM - 6:30 PM OR 10:00 AM - 7:00 PM

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person