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OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.
JOB ROLE:
Training:
?
Training Need Identification and Analysis
; customization of Training Methodology
? Preparation of Monthly Training Calendar
?
Coordinate and deliver Training (Internal) in supervisory development
, soft-skills, and process driven for frontline associates and achieving training mandays
?
On the job training to the front - end employees
? Plan and deliver induction to new hires on bi-monthly basis
? Plan and deliver new hire's training program on bi-monthly basis
? Plan and deliver existing employees training program
? Plan and conduct on-the-job (OJT) training in stores as per business requirements
? Plan and co-ordinate the new business initiatives of the company
? Act as counsellor for handholding of employees
HR:
? Coordinate with HR
? To receive the list of new joinees eligible for induction and new hire training as per the training calendar
? To submit the attendance of trainees undergoing induction and new hire training
? To track three monthly assessments of trainees and carry out counselling whenever required
? To help solve issues related to attendance, ID card, uniform etc.
Budget & MIS:
? Generate and maintain training related employee database
? Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head
? Record actual monthly training expenditure in training MIS
Operations & Customer Service:
? Encourage and direct supervisors for collecting customer feedback forms
? Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
? Liaison with the concerned in operations to deliver operations modules during New hire training
Skill Set:
? The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.
? Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
? This job will require travelling within the region across retail pharmacies for on the job training purpose.
Additional Information
Work Week: Mon - Sat (6 days/week)
Work Timings: General Day Shift
Local language proficiency is mandatory (Telugu for Hyderabad, and Marathi for Mumbai)
Interview-2 Video call
F2F interviews Mandatory
Required Qualification
Any Graduate ,
Job Type: Full-time
Pay: ?500,000.00 - ?800,000.00 per year
Work Location: In person
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