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OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.
JOB ROLE:
Training:
Training Need Identification and Analysis
; customization of Training Methodology
Preparation of Monthly Training Calendar
Coordinate and deliver Training (Internal) in supervisory development
, soft-skills, and process driven for frontline associates and achieving training mandays
On the job training to the front - end employees
Plan and deliver induction to new hires on bi-monthly basis
Plan and deliver new hire's training program on bi-monthly basis
Plan and deliver existing employees training program
Plan and conduct on-the-job (OJT) training in stores as per business requirements
Plan and co-ordinate the new business initiatives of the company
Act as counsellor for handholding of employees
HR:
Coordinate with HR
To receive the list of new joinees eligible for induction and new hire training as per the training calendar
To submit the attendance of trainees undergoing induction and new hire training
To track three monthly assessments of trainees and carry out counselling whenever required
To help solve issues related to attendance, ID card, uniform etc.
Budget & MIS:
Generate and maintain training related employee database
Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head
Record actual monthly training expenditure in training MIS
Operations & Customer Service:
Encourage and direct supervisors for collecting customer feedback forms
Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
Liaison with the concerned in operations to deliver operations modules during New hire training
Skill Set:
The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.
Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
This job will require travelling within the region across retail pharmacies for on the job training purpose.
Additional Information
Work Week: Mon - Sat (6 days/week)
Work Timings: General Day Shift
Local language proficiency is mandatory (Telugu for Hyderabad, and Marathi for Mumbai)
Interview-2 Video call
F2F interviews Mandatory
Required Qualification
Any Graduate ,
Job Type: Full-time
Pay: ₹500,000.00 - ₹800,000.00 per year
Work Location: In person
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