Job Description

Job Title: Soft Skills Trainer (BPO) : The Soft Skills Facilitator assumes responsibility of the facilitation of Soft Skills Training offered, he/she will follow the prescribed curriculum/calendar of activities that are designed to develop the soft skills. They must have - \xc2\xb7 Soft skills development \xc2\xb7 Product pitch \xc2\xb7 Rebuttal handling \xc2\xb7 Probing skills Responsibilities: \xc2\xb7 To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. \xc2\xb7 Ensuring Improvement of Quality Scores of Dos \xc2\xb7 Responsible for complete the training within the defined time frame and handover to sales \xc2\xb7 Responsible for conducting refreshers training program based on the training need analysis shared by the Transnational Quality team \xc2\xb7 Responsible for calibrating & shadowing of Trainees on a regular basis. Requirements: \xc2\xb7 Excellent communication skills \xc2\xb7 Good written communication skills \xc2\xb7 Good content delivery skills \xc2\xb7 Good people management \xc2\xb7 Good Presentation and preparation of training contents/scripts and modules \xc2\xb7 Should be able to identify the deviation in process or product and correct it with proper corrective and preventive measures Qualifications: Any Graduate or Post Graduate Job Location: Noida Sector-128 Experience: 3years to 5years Team HR - 9690014351 Job Type: Full-time Salary: \xe2\x82\xb925,000.00 - \xe2\x82\xb930,000.00 per month Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9690014351