Key Responsibilities:
Conduct soft skills training, including email and phone etiquette.
Give feedback and track improvement areas.
Help improve communication and customer engagement.
Ensure processes follow quality guidelines.
Provide training based on performance insights.
Requirements:
3-15 years of relevant experience.
Previous experience in communication/soft skills training is preferred.
Stronglistening, analytical, communication, and documentation skills.
Ability to work independently and manage time effectively.
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