Soft Skills Trainer

Year Hyderabad, Telangana, India

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Hands-on experience in Voice and Accent training
Train new hires and existing for enhancing communication skills, soft skills, phone etiquettes, customer service.
Up-skill existing employees from the floor
Actively involved in TNI & TNA to cater to business needs
Develop content for basis the learning needs of the training batch
Monitor calls on Communication, Soft Skills, and Customer Service Parameters.
Provide Coaching & Feedback to enhance agent performance.
Analyse Audit data, Compliance, Communication related data.
Prepare & Implement action plans.
Analyse the Coaching / Training needs of the agents & support them in delivery.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Support floor Training Initiatives: Resolution & Communication /Vitality Trainings/ etc.
Develop Action plans and report out the improvement process in business reviews.
Plan & run campaigns to drive Awareness/Improvements on Customer Service, Communication & Call Handling

Job Type: Full-time Salary: 950,000.00 - 980,000.00 per month Schedule:

Ability to commute/relocate:

Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

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