Job Description

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today\'s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central - the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Role Summary

Design, develop and deliver Soft Skills training curriculum for the Global Support and Services organization. Should be able to develop course handouts, workbooks, and trainer notes and conduct assessments.

What You Will Do

• Presenting training sessions that are engaging and interactive to help participants retain information.
• Conducting needs assessments to understand what employees already know and what they need to learn next.
• Good Interpersonal skills and willingness to work in global time zones.
• Train, assess, and implement activities to improve email writing skills and grammar.
• Design and expand training and development programs based on the needs of the organization and the individual.
• Deliver training course content for both classroom and online webinars.
• Implementing language and culture modules training to new hires and on a recursive basis to agents on the floor.
• Develop and retain an up-to-date knowledge of current working practices by periodically working with the Service Delivery teams.
• Carry out course monitoring and evaluation by ensuring the collection of completed participants\' course reports and completion of a training report at the end of each event.
• Evaluate options for training delivery to determine the best method to get the outcomes needed.
• Ensure that all training materials are produced to a professional standard and comply with Company standards.
• Recognize and adopt best practices in Learning and Development
• Maintain the quality and consistency of course content throughout a course life cycle.
• Travel to other Sophos offices to deliver training courses when needed.
• Coordinating with other respective team members of the organizations and training department to develop and deliver training programs.
• Providing individualized instructions to employees who need help mastering new skills or improving existing skills to perform their jobs more effectively.
• Be ready to support engineers in getting over their learning curve.
• Participate in team huddles and give communication updates.
• Responsible for networking with the team, operations, and any other division from time to time.
• Assist HR/Operations in the recruitment and selection process for new hires if needed.

What You Will Bring

• Bachelor\'s degree in English Literature (B. A. English), Master of Arts (M. A. English), Bachelor\'s degree with Commerce (

), or any bachelor\'s degree or education in instructional design or related field. * Excellent understanding of grammar, verbal, and written communication.

• Pronunciation clarity.
• Behavioral skills, leadership skills
• feedback techniques
• Ability to motivate teams
• Logical thinking
• Problem-solving and decision making skills.
• Two years\' experience in teaching English language, including experience as a Trainer.
• Creating resources to support learning objectives, such as handouts, workbooks, PowerPoint presentations, videos, or podcasts.
• Should have good knowledge about the training and understanding of the language (Grammar and Pronunciation)
• Experience in mentoring peers or onboarding new hires with additional soft skills training.
• Experience in solving multi-faceted problems in relevant domains and identifying problems and issues.

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What\'s Great About Sophos?

Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit

Employee-led diversity and inclusion networks that build community and provide education and advocacy

Annual charity and fundraising initiatives and volunteer days for employees to support local communities

Global employee sustainability initiatives to reduce our environmental footprint

Global fitness and trivia competitions to keep our bodies and minds sharp

Global wellbeing days for employees to relax and recharge

Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We\'re proud of the diverse and inclusive environment we have at Sophos, and we\'re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos\' data protection practices, please contact dataprotection@sophos.com.

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