Job Description

A

Soft Services Manager

oversees non-technical facility functions to ensure a safe, clean, and productive environment for occupants focussing on enhancing the daily experience of users through amenities and cleanliness.

Key Responsibilities

Operational Management:

Oversee day-to-day delivery of services including housekeeping, janitorial & waste management,

Team Leadership:

Lead and mentor on-site teams, including supervisors and support staff. This includes recruitment, training, shift scheduling, and performance reviews.

Financial Oversight:

Develop and manage operating budgets, control costs related to consumables, and provide financial forecasting and reports to management.

Health, Safety, & Compliance:

Ensure all operations comply with statutory regulations, environmental norms, and health and safety standards

Customer Relationship Management:

Act as the primary point of contact for client requests and complaints, ensuring timely resolution and high occupant satisfaction.
Required Qualifications & Skills

Education:

A Bachelor's degree in

Facilities Management

, Hospitality Management, or Business Administration is typically preferred.

Experience:

Require

3-5 years

of facility management experience

Technical Skills:

Proficiency in MS Office

Soft Skills:

Strong leadership, negotiation, communication, and problem-solving abilities.
Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person