Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position:

Soft Services Executive

Business:

Property and Asset Management, Mohali

Job Overview

You will be the face of JLL at the client's site, responsible for managing all soft services including customer relations, housekeeping, horticulture, and helpdesk functions. You will oversee the tenant/guest experience while ensuring all services are delivered to the highest standards. Your comprehensive responsibilities include:

Customer Relations:

Cooperate, coordinate and communicate with other departments to ensure excellent customer experience

Take customer feedback after every service request/complaint and share improvement points with the team

Maintain a hospitality outlook and always look presentable

Take ownership of requests or complaints, ensuring they are handled effectively within TAT

Conduct daily rounds of the premises and report any lapses/observations to the relevant team

Conduct timely Customer Feedback Surveys and share reports with client/management

Respond to emergency situations according to JLL policies and contact proper authorities when needed

Manage lost and found procedures

Participate in training programs at site/JLL office

Housekeeping Management:

Supervise daily housekeeping activities and staff

Ensure all common areas, facilities, and amenities are cleaned as per schedule

Manage cleaning inventory and equipment maintenance

Conduct quality inspections to verify compliance with cleaning standards

Train staff on proper cleaning techniques and safe use of chemicals

Create and implement cleaning schedules and checklists

Coordinate with vendors for specialized cleaning services when required

Ensure proper waste management and segregation practices

Maintain housekeeping operation records and prepare regular reports

Horticulture Supervision:

Oversee the maintenance of lawns, gardens, trees, and plants

Implement seasonal planting schedules

Monitor irrigation systems and ensure optimal water usage

Supervise plant health and implement pest/disease control measures

Manage gardening staff and allocate daily tasks

Maintain inventory of gardening tools, equipment, and supplies

Ensure compliance with environmental regulations

Conduct regular inspections of outdoor areas and address issues promptly

Helpdesk Operations:

Receive and log all service requests, complaints, and inquiries via phone, email, or in-person

Categorize and prioritize service requests based on urgency and impact

Assign tasks to appropriate teams/individuals and track their progress

Maintain updated records in the helpdesk management system

Follow up on service requests to ensure timely resolution

Communicate with tenants/clients about the status of their requests

Generate periodic reports on service request volumes, resolution times, and pending issues

Identify recurring issues for systemic solutions

Administrative Duties:

Address concerns through daily checking of emails for priority requests

Receive and respond to calls and emails from clients

Ensure closure of complaints with proper communication to stakeholders

Maintain filing systems, inventory records, MMR, DMR, complaint trackers, and dashboards

Update handover/takeover register before end of shift for all completed/pending tasks

Manage and participate in property events

Overlook general maintenance and guest handling

Site details:

You will be working on a commercial site, located at Mohali.

Education & Experience - Graduation in any discipline (required) with 7-8 years experience in facility management/soft services management Key Skills: Customer service, team management, communication, problem-solving, MS Office

Site dynamics:

Work Schedule:

Site team: e.g.: Property Manager +2 Other details if any

Reporting:

You will be directly reporting to the Property Manager as per site.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.