Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Soft Services - Executive | Integrated Facilities Management EMEA | Permanent

Reading | Competitive Salary

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

Role Summary:

We currently have an exciting opportunity for a Soft Services Executive in Reading. The Executive will lead a team to ensure management of the day-to-day Hygiene Management for assigned property/facility, and support the India Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for end-to-end cleaning of all areas within the facility as per schedule and ensure we provide hygiene environment at client facilities. Customer Service is a key part of this role to ensure our business' customers receive outstanding support and all their needs are met.

What the job involves:

Hygiene Management

Workspaces and Conference Rooms

Breakout / Cafeteria cleanliness

Common area cleanliness

Daily / weekly/ monthly/ 54week checklist cleaning mechanisms

Ensure routine update in cleaning App on timely basis



Report Management

Maintain all checklists for audit purpose

Maintain all documents for audit purpose

Suggest / Recommend changes or inputs required to enhance / optimize process

Ensure routine update of database for future reference



Stock Management

Maintain all cleaning agents and toiletries appropriately

Maintain all PPE's appropriately

Manage Minimum Order Quantity and Reorder Quantity on timely basis

Ensure sufficient stock of all HK related materials for specific site/city at any point of time

Team Management

Manage agreed manpower count as per PO

Ensure quick backfilling of open positions

Ensure Team Morale is high always

Should not be biased or partial on taking any actions

Observe the performance of the team consistently and provide multiple opportunities to grow.



Support FM functions in case of necessity

Should play a role of touchpoint for Employees community

Gather requirements / requests and channel with respective functions

Lead the requests end to end and ensure delivery with quality and within time limit

Bring out the challenges quickly to respective leaders / forums for quick resolutions



Site Operations Management

Recommend continuous quality improvement practices and implement Industry Best Practice operations

Support other FM functions based on crisis as a cross function to balance eco system

Liason with vendors for programs, events and ensure smooth execution

24/7 emergency call support and site attendance is required

Risk Management

Ensure a property risk management program including audits is implemented and maintained

Ensure disaster recovering and business continuity plans are implemented and maintained

Ensure escalation procedures and incident reporting procedures are implemented and in place

Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct

Achieve Key Performance Indicators and Service Level Agreement

Sounds like you? To apply you must be able to demonstrate the following skills and experience:

Ideal Experience

Passion for quality - has an eye for detail to make sure the best delivery of services

Experience in Hotel Management , Cafeteria Management, facilities management, routine building operations, business or other related field.

Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.

Knowledge of Occupational Safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems

Demonstrated experience with continuous improvement initiatives (highly desirable)

Knowledge of vendor management for specialized services

Proven capacity to understand and interpret commercial contracts

Budget management and financial analysis skills



Other Personal Characteristics

Strong communicator - Good presentation skills and possesses strong verbal & written communication skills also an active listener

Self-motivated; confident & energetic

Ability to effectively deal with stressful situations

Flexible - able to adapt to rapidly changing situations

Strongly goal-oriented - able to focus on meeting all performance targets

Is a team player - able to cooperate and work well with others to meet targets

Proven ability to initiate and follow through with improvement initiatives

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo



What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.