What you will do- Proactively support customers with prompt, friendly and accurate solutions through any medium or channel (including phone, email, chat, and social media)- Work closely with customers to understand their measures of success and identify areas for improvement- Troubleshoot technical queries to identify issues in order to provide complete information and resolution to customers- Collaborate with other departments, such as sales, technical support, and product development, to address customer needs and improve overall customer satisfaction.- Educate customers on product usage, guiding them through processes and troubleshooting steps- Ensure Customer Satisfaction and create a WOW experience (ref:updazz.com)
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