Job Description

Job Title : Care Coordinator

Division : Social Worker

Reporting to : Social Worker - In charge

Location : Madurai

Purpose of the Position:

To facilitate comprehensive patient care coordination during hospitalization by serving as a liaison between the patient, family members, clinical team, and hospital services. This includes guiding families through treatment plans, providing psychoeducation, obtaining financial consent, monitoring patient progress, and promoting mental health awareness.

Key Responsibilities:

1. Coordinate all aspects of inpatient care during hospital admission.

2. Explain financial consent, hospitalization procedures, and billing queries to patients and caregivers.

3. Provide psychoeducation to family members about psychiatric illnesses, treatment modalities, and prognosis.

4. Act as a communication bridge between families and psychiatrists, ensuring timely updates and clarifications.

5. Observe and evaluate patients' emotional and behavioral symptoms, report progress to the clinical team.

6. Participate in multidisciplinary team meetings and contribute to treatment planning.

7. Maintain accurate and up-to-date documentation of patient progress, meetings, and consent.

8. Support discharge planning and continuity of care in coordination with outpatient services.

9. Coordinate and conduct training sessions and awareness programs on mental health for Students, patients, caregivers, and the community.

10. Ensure adherence to ethical standards and maintain strict patient confidentiality.

11. Perform any other responsibilities assigned by the reporting authority for effective patient care.

Key Result Areas (KRAs):

1. Effectiveness in care coordination and family engagement

2. Accuracy in patient observation and reporting

3. Timely and clear documentation

4. Family satisfaction with communication and support

5. Quality and reach of mental health training and awareness programs

6. Adherence to institutional protocols and procedures

Skills Required:

Excellent verbal and written communication

Empathy and active listening

Ability to assess and monitor patient symptoms

Coordination and collaboration across departments

Organized and detail-oriented documentation

Fluency in Tamil and English preferred

Qualifications & Experience:

MSW (Medical & Psychiatry)

Experience in a hospital/mental health setting preferred

Freshers with a passion for patient-centered care and mental health advocacy may also apply

Benefits:

Hostel facility available for female candidates

Leave encashment

Paid sick time

ESI

Performance-based incentives and annual bonus

Schedule:

Day shift

Pay

:

?15,100.00 - ?16,600.00 per month

Contact Details

: 8220011154, 9944450888

Job Types: Full-time, Permanent, Fresher

Pay: ?15,100.00 - ?16,600.00 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person